Ellie Burow
Brisbane
Summary
Compassionate nursing professional with extensive experience at Conexson, delivering exceptional patient care and ensuring dignity through personalized services. Proven ability to enhance patient wellbeing while maintaining a safe environment. Skilled in vital checks and implementing safety measures, demonstrating strong problem-solving and communication skills. Trustworthy companion dedicated to healthcare ethics.
Experienced with customer interaction, ensuring high levels of satisfaction and support. Utilizes effective communication and problem-solving techniques to address client needs. Track record of fostering positive relationships and enhancing customer experience.
Overview
5
5
years of professional experience
Work History
Assistant in Nursing
Conexson
11.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Assistant in Nursing
Home Care Assistance
04.2022 - 12.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Receptionist
Excelsior Medical Centre
05.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Team Leader
KFC
06.2020 - 12.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Delivered exceptional customer service, addressing concerns promptly and resolving issues efficiently.
- Alleviated customer service needs with policy-appropriate solutions.
Sales Associate
Bridal Store
01.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Diploma - Assistant in Nursing
TAFE QLD
QLD04.2023
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Compassionate
- Maintaining privacy
- Bedside manner
- Safety precautions
- Companionship and emotional support
- Healthcare ethics
- Trustworthy companion
- Complex Problem-solving
- Light housekeeping
- Valid state driver's license
Timeline
Assistant in Nursing
Conexson
11.2024 - Current
Receptionist
Excelsior Medical Centre
05.2023 - 11.2023
Assistant in Nursing
Home Care Assistance
04.2022 - 12.2023
Sales Associate
Bridal Store
01.2021 - 12.2021
Team Leader
KFC
06.2020 - 12.2022
Diploma - Assistant in Nursing
TAFE QLD
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