Ellie Byrnes
Perth,WA
Summary
Dedicated customer service professional with several years of hands-on experience, committed to delivering exceptional service that embodies "The Spirit of Australia." Skilled in creating lasting impressions and fostering positive customer relationships, I am eager to contribute to Qantas as a Customer Representative.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crystal Club Supervisor
Crown Towers
Perth
01.2023 - Current
- Supervised daily operations of club, including customer service and staff management.
- Trained new staff on customer service protocols and operational procedures.
- Developed weekly schedules for staff, taking into account their availability and skill sets.
- Resolved customer complaints in a timely manner, providing satisfactory solutions whenever possible.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as data entry, document filing and report generation.
- Respected privacy of all individual guests while maintaining confidentiality of information shared.
Assistant Venue Manager
Strzelecki Group
Morely
11.2021 - 01.2023
- Managed inventory of supplies and equipment needed to operate the venue effectively.
- Resolved customer complaints quickly while maintaining a professional demeanor.
- Ensured proper training was provided for all staff members working at the facility.
- Provided feedback to hiring managers about recruitment process results.
- Responded promptly to guest inquiries and requests in a polite manner.
- Created and maintained records of compliance including: RSA, COVID-19 Vaccination certificates, and mandatory courses.
Duty Manager
Pinky’s Discovery Parks
Rottnest Island
01.2021 - 10.2021
- Developed and implemented strategies to improve customer service.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Monitored performance of staff members, offering advice where appropriate.
- Reviewed customer feedback surveys in order to identify areas for improvement.
Education
Bachelor of Education - Education
Federation University
Online06-2026
Certificate of Hospitality Management -
Australian Courses
Online01-2021
Extended Diploma - Sport and Exercise Science
Richard Huish College
12.2018
GCSE -
The Castle School
England 01-2016
Skills
- Product Sales
- Adaptability
- Leadership
- Analytical thinking
- Organizational skills
- Complaint Handling
- Payment management
- Customer Engagement
Certification
- English and Australian Citizen
- Full Australian Manual License
- Fully Vaccinated
- COVID-19 Hospitality Health and Safety Officer Certificate
- Emergency Warden Training course
Timeline
Crystal Club Supervisor
Crown Towers
01.2023 - Current
Assistant Venue Manager
Strzelecki Group
11.2021 - 01.2023
Duty Manager
Pinky’s Discovery Parks
01.2021 - 10.2021
Bachelor of Education - Education
Federation University
Certificate of Hospitality Management -
Australian Courses
Extended Diploma - Sport and Exercise Science
Richard Huish College
GCSE -
The Castle School
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