Grace Carroll
Warners Bay,NSW
Summary
Dynamic retail professional with extensive experience at Woolworths, excelling in customer service and cash handling. Proven ability to enhance shopping experiences and foster loyalty through effective communication and empathy. Skilled in inventory management and event coordination, consistently achieving sales targets while maintaining a safe and organized environment.
Overview
4
4
years of professional experience
Work History
Cashier
Woolworths
Cardiff, NSW
06.2025 - Current
- Assisted customers with inquiries, providing excellent service to enhance shopping experience.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained cleanliness and organization of checkout area to ensure safety and efficiency.
- Collaborated with team members to manage high-volume periods effectively during peak hours.
- Handled cash and electronic payments while adhering to company policies for financial transactions.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the store brand.
Retail Worker
Ozmosis
Glendale
09.2024 - 05.2025
- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
- Maintained inventory accuracy through regular stock assessments and organized product displays.
- Trained and mentored new team members on sales techniques and operational procedures.
- Collaborated with management to implement promotional strategies that increased store traffic.
- Monitored sales trends, providing insights to improve product placement and inventory turnover.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Party Host
Hunter Ice Skating Stadium
Warners Bay
02.2022 - 02.2025
- Collaborated with team members to set up and break down event spaces efficiently
- Assisted in inventory management of party supplies, maintaining stock levels for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Directed guests to correct areas for eating, dancing, and other services.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
- Managed guest interactions, providing exceptional customer service to enhance party experiences.
- Developed and implemented engaging activities, fostering a fun environment for attendees.
Cafe Worker
Hunter Ice Skating Stadium
Warners Bay
02.2022 - 01.2025
- Operated espresso machines and coffee brewing equipment to prepare high-quality beverages.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed cash register transactions accurately, maintaining financial integrity.
- Trained new staff on café policies, procedures, and best practices for efficiency.
- Produced food and drink products adhering to company quality and quantity standards.
- Trained new cafe workers in sales, customer service, and safety.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Collaborated with team members to streamline service during peak hours for improved workflow.
Pro Shop Attendant
Hunter Ice Skating Stadium
Warners Bay
02.2022 - 01.2025
- Assisted customers with skate rentals and equipment purchases, ensuring a positive experience.
- Maintained cleanliness and organization of pro shop area, enhancing overall customer satisfaction.
- Operated point-of-sale systems efficiently, processing transactions accurately and promptly.
- Collaborated with staff to manage inventory levels, minimizing stock shortages and optimizing product availability.
- Implemented strategies for upselling merchandise, contributing to increased sales within the pro shop.
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
Education
High School Diploma -
Warners Bay High School
Warners Bay NSW09-2024
Skills
- Customer service
- Cash handling
- Point of sale systems
- Inventory management
- Event coordination
- Time management
- Safety compliance
- Customer service excellence
Timeline
Cashier
Woolworths
06.2025 - Current
Retail Worker
Ozmosis
09.2024 - 05.2025
Party Host
Hunter Ice Skating Stadium
02.2022 - 02.2025
Cafe Worker
Hunter Ice Skating Stadium
02.2022 - 01.2025
Pro Shop Attendant
Hunter Ice Skating Stadium
02.2022 - 01.2025
High School Diploma -
Warners Bay High School