Ellie Dimitroff

• Managed specific Anorectal Manometry portfolio waitlists in unit: booked patients into procedural lists, organizing finance & follow up appointments/sending reports to stakeholders & working with surgeon leave.
• Co-ordinated patient files and documentation to be sent to external private surgery facilities as a part of government funding for Endoscopy waitlists at Austin Hospital. Sent procedural reports and histology to stakeholders as follow-up.
• Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
• Worked in co-operation with Liaison Nurses to maintain accurate and up-to-date waiting list, managed patient status and ensure patient treatment is received in recommended time frame.
• Maintained and managed an accurate and up-to-date Tracking Database.
• In collaboration with Liaison Nurses and Leadership Team actively requested and responded to feedback.
• Displayed an ability to analyse situations and make appropriate decisions in a timely manner that meets needs of patients, staff, organisation and relevant guiding policies of Elective Surgery Access Policy.
• Provided necessary correspondence to patients and utilised a broad means of communication ensure patients are notified effectively.
• Prepared and organized clinical notes and documentation to provide detailed resources to relevant stakeholders in hospital.
• Managed billing where associated with Clinic appointments where required.
• Provided necessary communication to referring clinician.
• Participated in any projects within the division where required.
• Regularly lead, organised, presented and transcribed meeting minutes for team meetings.
• Experience with Microsoft Office.
• Data Entry.
• Utilised audit processes to ensure processes remained current and ensured Riskmans were completed in timely manner.
• Created user manual guides for unit and trained new staff.
• Time managed daily office needs.

Phone Management:

• Operated multi-line telephone system to answer and direct high volume of calls.
• Liaised and booked patients into Anorectal Manometry procedural lists.
• As a matter of priority, acted as a point of contact for unit and message service for Liaison Nurses
• Triaged incoming calls to determine urgency and escalate or redirect call as required to ensure successful outcome for patient.
• Listened to patient concerns and guided them through the Endoscopy booking process with a caring manner and provided education regarding waitlists.
• Maintained exceptional customer service at all times to internal and external stakeholders.

• Provided comprehensive administration to the Bariatric Pre-Surgery Program; inclusive of end-to-end pathway.
• Managed all scheduling and communication of appointments accurately and timely, including Microsoft Team Events for Bariatric Education Group Sessions.
• Worked in co-operation with Liaison Nurses to maintain accurate and up-to-date waiting list, manage patient status and ensure patient treatment is received in recommended time frame.
• Maintained and managed an accurate and up-to-date Tracking Database.
• In collaboration with Liaison Nurse and Leadership Team actively requested and responded to feedback.
• Displayed an ability to analyse situations and make appropriate decisions in a timely manner that meets needs of patients, staff, organisation and relevant guiding policies of Elective Surgery Access Policy.
• Provided necessary correspondence to patients and utilised a broad means of communication ensure patients are notified effectively.
• Prepared and organized clinical notes and documentation to provide detailed resources to relevant stakeholders in hospital.
• Provided necessary communication to referring clinician.
• Liaised regularly with Speciality Clinics Lead and Dietitian to ensure surgical and outpatient waiting lists are accurate and complete inclusive of routine audit processes.
• Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
• Participated in any projects within the division where required.
• Regularly lead, organised, presented and transcribed meeting minutes for team meetings.
• Experience with Microsoft Office.
• Data Entry.
• Utilised audit processes to ensure processes remained current and ensured Riskmans were completed in timely manner.
• Created user manual guides for unit and trained new staff.
• Time managed daily office needs.

Phone Management:

• Operated multi-line telephone system to answer and direct high volume of calls.
• As a matter of priority, acted as a point of contact for unit and message service for Liaison Nurses.
• Triaged incoming calls to determine urgency and escalate or redirect call as required to ensure successful outcome for patient.
• Listened to patient concerns and guided them through the Elective booking process with a caring manner and provided education regarding waitlists.
• Maintained exceptional customer service at all times to internal and external stakeholders.

• Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
• Confirmed & booked appointments, communicated with clients, and updated client records & co-ordinated practice diary (PPMP).
• Corresponded with clients through email, telephone, or postal mail.
• Providing support to physiotherapists by coordinating communication with patient’s, doctors, and health professionals.
• · Handled cash transactions, maintained sales and payments records accurately, processed Medicare, HICAPs, Workcover and DVA claims as well chased outstanding payments for practice.
• Managed patient waiting rooms, patient treatment rooms, work offices and gym ensuring always kept clean and presentable.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Assisted with onboarding new clients and securing paperwork completion.
• Experience with Microsoft Office

Phone Management:

• Answered phone promptly, directed calls where necessary and returned messages.
• Responded to inquiries from callers seeking information about practice.

• Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
• Confirmed & booked appointments, communicated with clients, and updated client records & co-ordinated practice diary (PPMP).
• Corresponded with clients through email, telephone, or postal mail.
• Providing support to physiotherapists by coordinating communication with patient’s, doctors, and health professionals.
• Handled cash transactions, maintained sales and payments records accurately, processed Medicare, HICAPs, Workcover and DVA claims as well chased outstanding payments for practice.
• Managed patient waiting rooms, patient treatment rooms, work offices and gym ensuring always kept clean and presentable
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Assisted with onboarding new clients and securing paperwork completion.
• Experience with Microsoft Office.

Phone Management:

• Answered phone promptly, directed calls where necessary and returned messages.
• Responded to inquiries from callers seeking information about practice.

• Greeted incoming visitors and patrons professionally and provided friendly, knowledgeable assistance.
• Directing incoming and going of theatre and directing patrons to their seats.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information about Community Centre.
• Processing ticket sales.
• Resolved customer problems and complaints.
• Maintained reception area clean and neat.