Ellie Docen
Taree,NSW
Summary
Empathetic Support/Youth Worker passionate about providing meaningful support and services to clients.
Excellent communicator bringing a combined 5 years experience developing and implementing core programs to meet needs for self-development, homelessness, drug and alcohol abuse. Creative and understanding professionalism for modelling and teaching life skills and promoting diversity by exposing clients to multicultural experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Care Nursing Assistant
Bishop Tyrell Place
- Assisted with meal preparation, feeding, and clean up for toddlers
- Encouraged positive behavior and social interactions among the children
- Maintained a clean, organized classroom environment conducive to learning
- Communicated with children's parents about daily activities and behaviors
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces
- Organized recreational activities such as arts and crafts, reading stories, playing games, and outdoor play.
Disability Support Worker
Work placement, Chatham High School
- Providing 1:1 and group support when needed
- Having the student's best interests
- Created innovative programs for at-risk youth to increase engagement in school activities and promote positive behavior change
- Developed strong relationships with students by providing guidance, support and encouragement in their academic pursuits.
Personal care assistant
Work placement, Estia health
- Demonstrated excellent customer service skills when interacting with patients, families and staff members
- Adapted quickly to changing situations while maintaining a positive attitude under pressure
- Adhered to regulations regarding the confidentiality of patient information
- Observed changes in patient conditions and reported any significant changes to the nurse supervisor or physician on duty
- Responded promptly to emergency situations utilizing appropriate problem-solving techniques
- Collaborated with interdisciplinary team members to ensure optimal patient outcomes
- Provided personal care to elderly and disabled patients, including bathing, dressing, grooming and toileting
- Maintained accurate records of patient care, condition, progress and concerns
- Answered patient call signals, signal lights or bells to determine patient needs
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Early Childhood Educator
Work placement, The Cubbyhouse
- Cultivated a safe learning environment by monitoring student behavior both inside and outside the classroom
- Collaborated with faculty members to ensure that students receive the best possible education experience
- Observed documentation
- Observed and assisted pressure area care
- Answered call buzzers in a timely manner
- Observed and researched care plans
- Observed and assisted residents with mechanical aids
- Provided and observed best care practices
- Gained a rapport with staff and residents
- Reported resident irregularities to RNs and followed up
- Meal preparation
- Lesson plan preparation
- Having a sound knowledge of the EYLF outcomes
- Ensuring safe learning environments
- Gaining a rapid rapport with educators, children and families/relatives
- Assisting with routines
- Supervising and assisting with lunch time
- Planning various activities.
Youth Support Worker
Pathfinders
04.2024 - Current
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Reduced behavioural issues by establishing clear expectations and consistent consequences for actions.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Served as a mentor figure offering guidance on academic pursuits, interpersonal conflicts resolution techniques.
- Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
Support Worker
Sentinel Community Services
05.2023 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Disability Support Worker
Life Without Barriers
12.2019 - 05.2023
- Advocating for the rights of people with disabilities
- Provided individualized assistance to clients with disabilities, including physical, mental and emotional needs
- Provided daily direct support and direct care to clients with disabilities or disadvantages
- Assisted clients in developing independent living skills such as personal hygiene, budgeting, meal preparation and job-seeking
- Transported clients to facilitate access to employment, health care, and community life
- Monitored health status of clients by observing changes in behavior or physical condition
- Provided transportation for medical appointments, recreational activities or other outings as needed
- Adapted communication techniques based on individual's abilities when interacting with service users
- Communicated with clients, co-workers, and community members to track service activity
- Assessed potential risks posed to individuals with disabilities due to environmental factors or unsafe behaviors
- Collaborated with interdisciplinary teams to coordinate services for clients according to individual needs
- Participated in case conferences regarding client progress and discussed strategies for improvement.
Childcare assistant
Bright Beginnings
02.2017 - 06.2017
- Supervised outdoor playtime to support child safety
- Assisted lead teacher with snack time, arts and crafts, and putting children down for naps
- Provided safe and nurturing environment for children of all ages.
Education
Certificate II - Agriculture
Chatham High School
Taree, NSWCertificate IV Mental Health -
Mid North Coast Tafe
Taree, NSW01.2025
Diploma of Youth Work -
Mid North Coast Tafe
01.2023
Understanding Dementia (Short Course) -
University of Tasmania
01.2021
Preventing Dementia (Short Course) -
University of Tasmania
01.2020
Statement of attainment Mental Health Alcohol and Other Drugs -
Mid North Coast Tafe
01.2018
Completed coursework towards First Aid and CPR (HLTAID003, HLTAID009) -
North Coast Tafe
Taree, NSW01.2017
Certificate III Individual Support Ageing -
North Coast Tafe
01.2016
First Aid (HLTAID004) -
North Coast Tafe
01.2016
Certificate III Individual Support Disability -
Mid North Coast Tafe
01.2015
Certificate III in Early Childhood Education and Care -
North Coast Tafe
01.2012
HSC -
Chatham High School
11.2011
Skills
- Patient Care
- Vital signs monitoring
- Confidentiality and Privacy
- Compassion and Empathy
- Personal Hygiene Assistance
- Basic Life Support
- Direct Patient Care
- Youth supervision
- Positive Reinforcement
- Emotional Support
- Mentoring abilities
- Conflict de-escalation
Certification
- Unrestricted drivers license
- Certificates available on request
References
- Rebecca Whitehurst, 610414946682, citrinenursingcare@gmail.com
- Tracy Bridge, (041) 901-1619, Tracy8571@outlook.com
- Cheryl Earley, (045) 984-8367
Timeline
Youth Support Worker
Pathfinders
04.2024 - Current
Support Worker
Sentinel Community Services
05.2023 - 04.2024
Disability Support Worker
Life Without Barriers
12.2019 - 05.2023
Childcare assistant
Bright Beginnings
02.2017 - 06.2017
Personal Care Nursing Assistant
Bishop Tyrell Place
Disability Support Worker
Work placement, Chatham High School
Personal care assistant
Work placement, Estia health
Early Childhood Educator
Work placement, The Cubbyhouse
Certificate II - Agriculture
Chatham High School
Certificate IV Mental Health -
Mid North Coast Tafe
Diploma of Youth Work -
Mid North Coast Tafe
Understanding Dementia (Short Course) -
University of Tasmania
Preventing Dementia (Short Course) -
University of Tasmania
Statement of attainment Mental Health Alcohol and Other Drugs -
Mid North Coast Tafe
Completed coursework towards First Aid and CPR (HLTAID003, HLTAID009) -
North Coast Tafe
Certificate III Individual Support Ageing -
North Coast Tafe
First Aid (HLTAID004) -
North Coast Tafe
Certificate III Individual Support Disability -
Mid North Coast Tafe
Certificate III in Early Childhood Education and Care -
North Coast Tafe
HSC -
Chatham High School
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