Ellie Fisher
Mooloolaba,QLD
Summary
As a result of several years of diverse experience in both customer service and legal secretarial roles, I have developed strong analytical, communication, and problem solving skills whilst having the ability to quickly adapt to new environments. By pursuing a role that presents professional challenges and leverages interpersonal skills, I am eager to contribute to team success and further develop my professional skills. I have a positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rebel Sport
12.2020 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Respond to customer requests for products, services, and company information.
- Develop strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborate with team members to develop best practices for consistent customer service delivery.
- Contribute to sales growth by upselling products and services based on individual customer requirements.
- Operate cash registers, processed payments, and maintained cash handling accuracy in a high-paced environment.
- Provide coaching and mentoring to new hires, contributing to their successful integration into the team.
Legal Secretary & Paralegal
Bathersby Legal
02.2023 - 06.2024
- Served as the first point of contact for clients and visitors.
- Managed incoming calls, scheduled appointments, and directed inquiries to appropriate staff.
- Maintained a professional and welcoming office environment while handling sensitive client information with discretion.
- Assisted with filing, drafting legal documents and data entry, ensuring smooth daily operations in a fast-paced firm.
- Utilised research and document management software to ensure compliance with deadlines.
- Prepared and arranged for delivery of legal correspondence to clients, the opposing party and the Court.
- Observed client meetings and Court proceedings in the Magistrates Court.
- Filed Court documents.
- Accurately transcribed information from handwritten notes and dictation whilst ensuring appropriate and professional formatting.
- Prepared invoices for the solicitor's billing.
- Prepared briefs to counsel.
- Demonstrated strong communication, organisational, and multitasking skills in a client focused setting.
Administrative Assistant
Andrew Gardiner Law
02.2023 - 06.2024
- Provided comprehensive administration support to a team of solicitors whilst fulfilling all necessary daily tasks by managing incoming calls, scheduling appointments, and directing inquiries to appropriate staff.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Representative
KFC
09.2017 - 09.2021
- Worked under pressure in a high stress environment efficiently and effectively
- Provided friendly and efficient customer service, ensuring a positive dining experience by accurately taking orders and promptly addressing concerns.
- Maintained a clean and organised workspace, complying with health and safety regulations.
- Supported team efficiency during peak hours through multitasking and effective communication.
- Operated cash registers, processed payments, and maintained cash handling accuracy in a high-paced environment.
Education
Practical Legal Training - Law
College of Law
Brisbane, QLD04-2024
Bachelor of Laws - Law
University of The Sunshine Coast
Sunshine Coast, QLD01-2024
Schooling -
Siena Catholic College
Sippy Downs, QLD01-2020
Skills
- Critical thinking
- Leadership
- Problem solving
- Strong attention to detail
- Proficient in Microsoft applications
- Experienced in using Leap software
- Exlamplary time management
- Effective communication skills
Certification
- Surf Lifesaving Australia Bronze Medallion
- Certificate II in Public Safety
- QLD Blue Card
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Legal Secretary & Paralegal
Bathersby Legal
02.2023 - 06.2024
Administrative Assistant
Andrew Gardiner Law
02.2023 - 06.2024
Customer Service Representative
Rebel Sport
12.2020 - Current
Customer Service Representative
KFC
09.2017 - 09.2021
Practical Legal Training - Law
College of Law
Bachelor of Laws - Law
University of The Sunshine Coast
Schooling -
Siena Catholic College
Similar Profiles
Angus KellyAngus Kelly
Shift Supervisor/Team Member at Rebel SportShift Supervisor/Team Member at Rebel Sport
Indiana AlexanderIndiana Alexander
Retail Sales Associate at Rebel SportRetail Sales Associate at Rebel Sport
Andrew GoddenAndrew Godden
Sales Assistant at Rebel SportSales Assistant at Rebel Sport
Maxime Bentley TaylorMaxime Bentley Taylor
Sales Assistant at Rebel SportSales Assistant at Rebel Sport
Maia WhalleyMaia Whalley
Supervisor at Manly 16ft Skiff Sailing ClubSupervisor at Manly 16ft Skiff Sailing Club