Ellie Heal
Perth,WA
Summary
A highly motivated individual with communication strengths and good observational skills looking to expend my knowledge in a new role. Skilfully handles day-to-day activities while looking for opportunities to make a difference. A worker who strives to the best of my abilities and always puts in 100% into my work and meets goals at a high standard. I have demonstrated my ability to be able to work with a broader team and build strong relationships with colleagues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Oral Surgery Consultants
10.2023 - Current
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorisation's and managed patient charts.
- Knowledge of Microsoft office programs
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Used Genie to schedule appointments for doctor visits and procedures
- Monitored incoming emails, and replied and distributed accordingly
RECEPTIONIST
SERVICED, SUITES
05.2022 - 11.2022
- Genie software knowledge
- Managing incoming and outgoing mail
- Book in patient appointments
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
Childcare Assistant
Bambi Child Care
08.2022 - 07.2023
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Maintained daily records of children's individual activities, behaviors, meals and naps.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Support Worker
Private Employer
10.2021 - 02.2022
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
Receptionist
Geraldton Physiotherapy
02.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Knowledge of Cliniko and Microsoft office
Education
High School Diploma -
Nagle Catholic College
Geraldton, WA10.2017
Skills
- Problem-Solving Techniques
- Excellent Communication Skills
- Strong Computer Skills
- File Maintenance
- Appointment Coordination
- Patient Scheduling
- Mail Distribution
- Microsoft Office Proficiency
- Administrative Support
- Teamwork and Collaboration
- Schedule Management
Certification
CPR certificate
Food safety certificate
References
Annie Court-0439 316 277
Kelly Burton-0427 205 202
Natalie Marino- 0421 100 256
Ashleigh Meikle- 0427 031 772
Timeline
Medical Administrative Assistant
Oral Surgery Consultants
10.2023 - Current
Childcare Assistant
Bambi Child Care
08.2022 - 07.2023
RECEPTIONIST
SERVICED, SUITES
05.2022 - 11.2022
Support Worker
Private Employer
10.2021 - 02.2022
Receptionist
Geraldton Physiotherapy
02.2018 - 03.2019
High School Diploma -
Nagle Catholic College
CPR certificate
Food safety certificate
Similar Profiles
Annalise SantoroAnnalise Santoro
Receptionist at Oral Surgery ConsultantsReceptionist at Oral Surgery Consultants
Virginia HowardVirginia Howard
LPN/Practice Manager at Chester Oral Surgery / Southside Oral SurgeryLPN/Practice Manager at Chester Oral Surgery / Southside Oral Surgery
Nicole CampbellNicole Campbell
Oral Surgery Assistant at Riverside Oral Surgery And Maxillofacial SurgeryOral Surgery Assistant at Riverside Oral Surgery And Maxillofacial Surgery