Ellie Hobl

As a Flight Attendant and trained Customer Service Manager, I play a critical role in delivering exceptional service and ensuring safety at 30,000 feet. Operating on Dash 8 aircraft, I thrive in a high-responsibility, detail-driven environment where calm professionalism and human connection are equally vital.

Key Responsibilities & Highlights:

• Delivered warm, attentive service while maintaining safety and regulatory compliance across all phases of flight.
• Cared for passengers with varying needs - from unaccompanied minors to elderly travellers - with empathy and efficiency.
• Managed in-flight emergencies with composure and focus, ensuring safety and support for all on board.
• Led crew coordination and cabin performance, ensuring a seamless, positive experience from gate to gate.
• Fostered a positive and uplifting cabin atmosphere, often in high-pressure situations.

This role deepened my ability to balance operational precision with a people-first approach

- a skill that I'm excited to carry into a space like Molten Store, where thoughtful service and storytelling are at the heart of the experience.

Working across multiple roles including bar, floor, and barista duties, I became a trusted and versatile team member in a fast-paced, customer-focused environment. I took pride in creating meaningful interactions with guests, recommending food and beverage pairings, and ensuring every visit felt warm, memorable, and tailored to the customer's preferences.

Key Responsibilities & Highlights:

• Built strong product knowledge to confidently recommend drinks and menu pairings that suited guest preferences and promotions.
• Curated thoughtful customer experiences through genuine, friendly interactions.
• Maintained a high standard of presentation - from uniform to bar aesthetics - to reflect the venue's quality and professionalism.
• Resolved customer issues calmly and efficiently, maintaining a positive tone and guest satisfaction.
• Developed a keen sense of atmosphere, knowing how to read the room and enhance the guest experience through both service and presence.
• Took initiative to support the team, from restocking to keeping the workspace polished and inviting.

This role sharpened my communication skills and reinforced my belief that the best customer service tells a story — one that ma's each guest feel like they belong.