Ellie Lightfoot
Rose Bay,NSW
Summary
Dynamic retail professional with experience in managing in hospitality to broaden skills, excelling in customer engagement and brand awareness. Skilled in managing store operations and building rapport, I consistently enhance the shopping experience through tailored product recommendations and effective upselling techniques, driving sales and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Retail Sales Advisor
Scotch & Soda - Bondi Store
07.2024 - 10.2024
- Processed transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards to highlight seasonal collections.
- Provided product knowledge and styling advice to drive customer engagement.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Assisted customers in product selection, enhancing overall shopping experience.
Manager
Hidden River Cafe
Carlisle, UK
06.2022 - 06.2024
- Mentored junior team members in best practices for wedding management, fostering professional growth within the company.
- Led wedding planning initiatives, ensuring seamless execution of ceremonies and receptions.
- Coordinated vendor contracts, managing relationships with florists, caterers, and venues.
Retail Sales Associate
River Island
Carlisle, UK
09.2019 - 09.2022
- Assisted customers in product selection, providing tailored recommendations based on individual needs.
- Maintained cleanliness and organization of merchandise displays to enhance customer experience.
- Operated point-of-sale systems for efficient transaction processing and accurate cash handling.
Shoe Sales Associate
Footasylum
Carlisle, UK
03.2019 - 09.2019
- Assisted customers in selecting footwear tailored to their needs and preferences.
- Maintained up-to-date knowledge of current shoe trends and product offerings.
- Collaborated with team members to create visually appealing merchandise displays that enhanced customer engagement.
- Implemented upselling techniques that contributed to increased average transaction value through personalised customer interactions.
Education
Bachelor of Science - Criminology & Psychology
Liverpool John Moores
UK06.2024
Skills
- Goal oriented
- Brand awareness
- Building rapport
- Store maintenance
- Managing
Timeline
Retail Sales Advisor
Scotch & Soda - Bondi Store
07.2024 - 10.2024
Manager
Hidden River Cafe
06.2022 - 06.2024
Retail Sales Associate
River Island
09.2019 - 09.2022
Shoe Sales Associate
Footasylum
03.2019 - 09.2019
Bachelor of Science - Criminology & Psychology
Liverpool John Moores