Ellie Linden

• Proficient in using call centre software and CRM systems to manage customer interactions and maintain accurate records
• Compliance adherence to strict HIPAA Australia guidelines to protect patient privacy.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations and changes within company.
• Assist large volume of customers every day with positive attitude and resolute focus on customer satisfaction.
• Self-motivated, with strong sense of personal responsibility.
• Adhere to company policies and scripts to consistently achieve call-time and quality standards.
• Resolve average of 50-70 customer booking enquiries per shift, answering customer queries, providing prep details and at times explaining procedures to patients,
• Continuous learning and maintaining in-depth understanding of product information, providing knowledgeable responses to queries.
• Experience in collaborating with, clinics, radiologists, technicians to ensure clear communication for efficient workflow.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Being one of two primary care givers for elderly family member with Parkinson’s, providing assistance with personal care, medication management, social and mobility support.
• Coordinated and self-managed home care package, organising range of services, including in-home therapies, personal support workers, and equipment modifications.
• Liaised with GPs and specialists to address medical concerns, discuss treatment plans, and ensure all necessary prescriptions and assessments were up to date.
• Collaborated with family member, care team, allied services, including occupational therapists, to implement suitable therapies and interventions, aiming to enhance quality of life and overall well-being.
• Acting advocate for family member, ensuring their needs and preferences were communicated effectively to service providers, health providers and care team.
• Financial management and budgeting, coordinating funding and documentation requirements.

• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Utilized CRM system to track and manage leads, keeping appointments organized.
• Addressed client inquiries and updated database information.
• Confirmed appointments, communicated with clients, and updated client records.
• Acted as first point of contact and set appointments for prospective clients.
• Scheduled follow up calls with potential customers to gain interest in scheduling appointments.

• Adhere to work schedule and able to work the entire cruise season
• Meet and greet arriving and departing cruise line guests.
• Review guest travel documents to meet government travel requirements & input the information accurately into Fidelio computer systems.
• Direct and assist cruise guests to their mode of transportation upon arrival and departure of cruise terminal.
• Work with a team of staff to provide excellent customer service.
• Provide general assistance to guests in a very busy, fast paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Cultivated interpersonal skills by building positive relationships with others.

▪ Supervise & support interviewees with online/hardcopy interviews, explain the process to them.

▪ Take ownership of a customer’s needs, and always see problems through until they are fully resolved.

▪ Methodical checking of recruitment reports, phone and email messages, and product counts, incentive issues and ensure all information, attendances are up to date and maintain smooth running and handover of venues.

▪ Attention to detail with regards to all duties is required

▪ Understand the correct people to contact for different issues.

▪ Ensure all necessary disclaimers, confidentiality agreements are filled out & signed correctly.

▪ Ability to confidently work unsupervised in calm and friendly manner.

▪ Learn about a company’s product or services quickly & efficiently

▪ Assist interviewees with the use of online survey, also understanding & conducting hard copy surveys should computer or internet become inactive.

▪ Meeting Quotas

▪ Emailing End of Shift reports.

▪ Attending company briefings and learn the necessary methodologies & rotations of surveys.

• Maintained confidentiality of customer information and company procedures.
• Created and managed database of information gathered from research.

• Greeting & assisting with customer enquiries

• Maintain records related to sales.

• Processing cash and card payments.

• Balancing cash registers with receipts.

• Involved in stock control and management

• Working within established guidelines

• Cataloguing items for weekly auctions

• Internet & reference book researching

• Sorting - discerning the quality and authenticity of diverse range of objects.

• Operating digital camera & editing photos

• Check & Respond to emails queries

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Developed, maintained and utilized diverse client base.

• Deal directly with customers, dealerships either by telephone, email or face to face.
• Respond promptly to customer/client inquiries
• Handle and assess customer complaints
• Obtain and evaluate all relevant information to refer product and service inquiries
• Provide pricing and delivery information
• Direct requests and unresolved issues to the designated department/ team leader
• Keep records of customer interactions and transactions
• Maintain customer databases
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Efficient operation of an IPFX telephone system, interconnected on a National level successfully handling transfers, in-bound calls, customer service, warehouse & IT support calls.
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• Processed customer service orders promptly to increase customer satisfaction.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.

• Programs utilized - Microsoft Office, ACT Database
• Provided timely, courteous and knowledgeable response to information requests;
• Records & Database Management – maintaining customer database
• Planning and scheduling the delivery of samples nationally & worldwide
• Finding most cost effective methods for deliveries. Completing and filing compliance documentation for export mail.
• Assisted in the development of marketing material
• Maintained a marketing consumer database and prepared customer correspondence.
• Ensured efficient implementation of marketing campaigns for various products.
• Strong attention to detail and accuracy required in all duties
• Keep self updated with the changes in product knowledge
• Provide the customers with the information about the products, features, advantages and competitive edge over other products in the market
• Cold calling – Initiative to add new businesses to the database
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Trained and supervised employees on office policies and procedures.