Ellie Lowlett
Maroubra,NSW
Summary
I am eager to leverage my front-line experience, strong problem-solving abilities, and commitment to service excellence in a new capacity. My dedication to delivering high-quality customer service, coupled with my ability to handle challenging situations, will enable me to contribute effectively to Qantas' values of teamwork, integrity, innovation, and excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
QantasLink
Sydney, NSW
05.2023 - Current
- Manage the departure process by assisting passengers at the gate and during boarding, maintaining professionalism and ensuring strict adherence to safety protocols.
- Deliver exceptional customer service in high-pressure environments, efficiently managing inquiries, special requests, and irregular operations.
- Communicate clearly and empathetically with passengers from diverse cultural backgrounds, ensuring a positive experience aligned with company standards.
- Collaborate with the marshalling team and operations to ensure smooth flight turnarounds and operational efficiency.
- Handle flight cancellations with poise and professionalism, rebooking passengers onto the next available flights while minimising inconvenience.
- Remain composed under pressure, providing clear, empathetic communication, and support to passengers during disruptions.
- Actively listen to passenger concerns, offer efficient solutions, and maintain a positive attitude to ensure smooth transitions during delays or cancellations.
- Support passengers who need assistance, including elderly passengers, unaccompanied minors, and those with mobility challenges, providing extra care and attention to ensure a comfortable journey.
- Understand that no two days are ever the same in the aviation industry, and remain adaptable and proactive in managing the unique challenges and demands of a 365-day operation.
Property Management Assistant
McGrath
Sydney, NSW
02.2022 - 04.2023
- Demonstrated professionalism when interacting with tenants, landlords, contractors, and vendors, ensuring that all communication was clear, respectful, and aligned with company policies.
- Managed tenant queries and complaints efficiently, handling a range of issues from maintenance requests to lease disputes with tact, and patience.
- Conducted property inspections and reported findings to real estate agents.
Education
St Clare's College
Waverley 12-2021
Skills
- Customer service
- Safety compliance
- Positive and professional
- Safety protocols and procedures
- Excellent communication
- Flexible schedule
Timeline
Customer Service Agent
QantasLink
05.2023 - Current
Property Management Assistant
McGrath
02.2022 - 04.2023
St Clare's College
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