Ellie Mann
Summary
To obtain a position that will enable me to use my skills, experience and knowledge.
Overview
22
22
years of professional experience
1
1
Certification
Work History
APS6 Financial Information Officer
Service Centre
03.2021 - Current
EL1 Program Manager
FIS Team
03.2023 - 03.2023
ASP5 Team Leader
Service Centre
01.2017 - 03.2021
APS4 Customer Service Officer
Service Centre
09.2004 - 01.2017
APS4 Customer Service Office
Smart Centre
04.2001 - 09.2004
Skills
- Strong leadership capability
- Analytical skills
- Technical skills
- Quality checking including providing appropriate feedback
- Claims proficient
- Transferrable skills - flexible, organised and agile
- Excellent time management and can work autonomously
- Team player
- Outcomes focused approach to work
Certification
- Certificate IV Community Services, TAFE
- Certificate IV Telecommunications, Business Success Group
- Advanced First Aid
- LEAD program, Services Australia
Awards
Award winner in the category 'Outstanding Community Contribution' and was also nominated for a national award 'Responsiveness to Government' for the work I undertook with the Public Trustee of Qld and The Agency to get better outcomes for a large mutual customer cohort with very vulnerable needs.
Referee
Kathy Wilson (EUE)
Program Manager
0478217941
Timeline
EL1 Program Manager
FIS Team
03.2023 - 03.2023
APS6 Financial Information Officer
Service Centre
03.2021 - Current
ASP5 Team Leader
Service Centre
01.2017 - 03.2021
APS4 Customer Service Officer
Service Centre
09.2004 - 01.2017
APS4 Customer Service Office
Smart Centre
04.2001 - 09.2004
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