Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ellie Martins

Collingwood,VIC

Summary

Hello! A little about me, I am a creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service I have many years experience as an educator not only in house but on stages around Australia too. After reaching 10 years at my last salon i decided to take a year off to go travelling and explore other passions but I'm now ready to get back to salon life.


REFEREE -

Elle Coneely - Head of Education and Premier Colour Technician 0432 033 684

Gary Latham - Owner Wild Life Hair 0415 395 967

Jayne Wild - Owner Wild Life Hair 0402 166 058

Overview

11
11
years of professional experience

Work History

Front of House Employee

Smith & Deli
10.2023 - Current
  • Supported the marketing team by providing feedback on promotional materials and suggesting ideas for special events or holiday menus.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Prepared salads, soups and sandwiches for customers.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Premier Stylist

Wild Life Hair Origin
10.2012 - 01.2023
  • Recorded notes for future reference about customer preferences and services delivered.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Determined appropriate hair treatments based on conditions and textures.
  • Resolved guest complaints about service or style.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Participated in team meetings and staff training sessions.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Streamlined appointment scheduling process, resulting in improved efficiency and reduced wait times for clients.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Education

Certificate III - Hairdressing

Ultimo TAFE
Sydney, NSW
2016

Skills

  • Styling Specialist - Hair up, blow drying, heat styling
  • Friendly and Nurturing Demeanour
  • Educator
  • Complex Booking Systems
  • Strong Work Ethic
  • Quality Control
  • Payment Transactions

Accomplishments

  • I commenced my apprenticeship with Wild Life Hair in October 2012.
  • I worked my way up to Premier Stylist and Head of Wedding Services.
  • I was an educator for our in salon training, specialising in styling, hair up and blow drys.
  • Have been involved in many photoshoots for magazines and assisted colleagues in their creative photoshoots.
  • I have completed Sharon Blain's Boot camp.
  • I have assisted the likes of Frank Apostolopoulos, Sharon Blain, both Jules and Benni Tognini, Caterina Di Biase and many more.
  • I have created my own photoshoots for Apprentice of the year, Goldwell's colour zoom, Shu Uemura Gallery of Style, Fame Team and some others just for fun!
  • An educator and ambassador for Shu Uemura hosting education in Melbourne, Sydney and Brisbane.
  • I have also been an educator for Goldwell at their CBD studio and on stage at Hair Expo for Mizutani.
  • I was top 5 in Australia for Shu Uemura art of hair and competed in Tokyo!
  • Worked on Sydney fashion week yearly since 2012.
  • I maintained 97% of my clients in the last 12 months of employment and a personal client base exceeding 560 clients.
  • Post covid i was responsible for rebooking over 2000 appointments several times as restrictions changed (i'm sure you can relate!)
  • Lots of experience with complex booking systems - shortcuts and timely - and I am very quick to learn.


Timeline

Front of House Employee

Smith & Deli
10.2023 - Current

Premier Stylist

Wild Life Hair Origin
10.2012 - 01.2023

Certificate III - Hairdressing

Ultimo TAFE

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Ellie Martins