Ellie Mckerrow
Pakenham
Summary
Possess strong problem-solving skills, a proactive learning mindset, and excellent communication abilities. Committed to contributing to team success, driving positive outcomes, and embracing new challenges to support organizational goals with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Recoveries Adminstrator
City Facilities Management
04.2021 - Current
- Maintain accurate and up-to-date records in the recoveries database, ensuring efficient quoting, invoicing, and document management processes.
- Coordinate and prioritize both reactive and proactive tasks to ensure timely, efficient project execution while meeting service-level expectations.
- Provide exceptional support to internal teams and external stakeholders through prompt communication and effective resolution of recovery-related issues.
- Cultivate strong relationships with vendors and service partners to ensure timely, cost-effective delivery in line with recovery objectives.
- Collaborate with team members within the Recoveries department to maintain a smooth workflow and consistently high levels of service delivery.
- Actively participate in leadership training to enhance skills and support continuous professional development.
Executive Assistant
Life Blinds
10.2020 - Current
- Delivered high-level administrative support to the Managing Director, ensuring smooth daily operations.
- Provided customer service via phone and in-person interactions, maintaining a professional and solution-oriented approach.
- Managed scheduling and diary coordination for the sales team and installation contractors to optimize efficiency and resource allocation.
- Oversaw supplier communications and monitored the supply chain to ensure timely and cost-effective delivery of goods and services.
- Processed sales transactions via online banking and conducted accurate reconciliation of accounts.
- Identified and secured trade and material suppliers, establishing and maintaining preferred supplier agreements.
- Supervised office support staff and field teams, fostering collaboration and maintaining productivity standards.
- Handled full-cycle accounts payable and receivable, ensuring financial accuracy and timely reporting.
Maternity Leave
04.2020 - 10.2020
Executive Assistant & Project Manager
Le Grand Maison
10.2018 - 03.2020
- Provided high-level administrative support to the CEO, ensuring seamless daily operations and efficient management of priorities.
- Delivered exceptional customer service through phone and in-person interactions, addressing inquiries and resolving issues promptly.
- Sourced and negotiated with trade and material suppliers, fostering long-term relationships and securing preferred supplier agreements.
- Collaborated with the Managing Director to create and manage budgets for build and refurbishment projects, as well as coordinating project schedules.
- Led and supported the office team and field staff, ensuring smooth operations and productivity across departments.
- Managed the procurement of necessary permits and OH&S equipment to ensure compliance with project requirements.
- Handled accounts payable and receivable, maintaining accurate financial records and ensuring timely processing of transactions.
- Oversaw and maintained the new lead database, ensuring effective follow-up and timely conversion of leads into business opportunities.
- Assisted in the development and supervision of the brand’s marketing calendar, coordinating campaigns across multiple platforms to increase visibility and engagement.
Maternity Leave
07.2017 - 09.2018
Receptionist and Administrator
Gargantuan Events
03.2015 - 07.2017
- Managed reception duties and served as the first point of contact for customers, both via phone and in person.
- Coordinated and maintained the owner's schedule, ensuring efficient time management and prioritization.
- Accurately entered and updated patron details into the database, ensuring data integrity and confidentiality.
- Provided administrative support, assisting with various tasks to ensure smooth daily operations.
Education
Year 11 Pass -
Beaconhill’s College
12.2014
Skills
- Customer engagement
- Accurate data entry
- Detail-oriented
- Skilled in MS Office tools and applications
- Effective decision-making
- Records and reporting management
- Cooperative project participation
- Prioritization and scheduling
- Confidential information management
- Easily relatable and open-minded
- Project coordination
Timeline
Recoveries Adminstrator
City Facilities Management
04.2021 - Current
Executive Assistant
Life Blinds
10.2020 - Current
Maternity Leave
04.2020 - 10.2020
Executive Assistant & Project Manager
Le Grand Maison
10.2018 - 03.2020
Maternity Leave
07.2017 - 09.2018
Receptionist and Administrator
Gargantuan Events
03.2015 - 07.2017
Year 11 Pass -
Beaconhill’s College
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