Summary
Overview
Work History
Education
Skills
Availability
Cooking
References
Timeline
Generic

Ellie Mulder

Ballarat,VIC

Summary

A Responsible Barista Shift Manager with 2 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.

Overview

4
4
years of professional experience

Work History

Barista /Shift Supervisor

Starbucks
01.2022 - Current
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Accurately completed end-of-day financial tasks worth over $3000 of cash and card transactions daily.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.

Social Media Manager / Administration

Merry And Meed
01.2020 - 03.2021
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships, via Instagram, Pinterest etc..
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Designed and implemented social media strategies to align with business goals.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Developed and promoted corporate brand, images and identity to media and public.

Education

Bachelor of Arts - Psychology And Criminology

Deakin University
Online
04.2026

High School Diploma -

Ballarat Loreto College
Ballarat, VIC
10.2022

Some College (No Degree) -

St. Judes Primary School
Langwarrin, VIC

Skills

  • Customer Needs Assessments
  • Employee Scheduling
  • Barista Training
  • Staff Management
  • Quality Control
  • Complaint Handling
  • Verbal and Written Communication
  • Marketing Understanding
  • Crafting Responses
  • Proper Storage Procedures
  • Multi-Line Telephone Systems
  • Reception Desk Management
  • Strategic Planning
  • Organization and Efficiency
  • Working with shifting priorities

Availability

My availability at the moment, also coincides with my current job as of now my availability is:


Monday (All day)

Tuesday (All day)

Thursday (All day)

Weekends (Mornings)

Friday (Mornings

Cooking

I love to cook because it allows me to show my creative side. Food for me is a way that I can create things and make my own designs.



References

Riley Wilson - Store Manager Starbucks Delacombe 

0448242924


Carly Mulder - Owner of Merry and Mead 

0457033999

Timeline

Barista /Shift Supervisor

Starbucks
01.2022 - Current

Social Media Manager / Administration

Merry And Meed
01.2020 - 03.2021

Bachelor of Arts - Psychology And Criminology

Deakin University

High School Diploma -

Ballarat Loreto College

Some College (No Degree) -

St. Judes Primary School

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Ellie Mulder