Summary
Overview
Work History
Education
Skills
Timeline
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Ellie Popovski

Taylors Hill,VIC

Summary

I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to secure and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. In all previous roles, known to effectively and consistently achieve KPIs relevant to the role; whether this be sales targets, hourly KPIs of customer order fulfilment or the delivery and execution of simply handling a customer inquiry.

Looking to strengthen current skills and to be given the opportunity to be exposed to new skills. Having previously worked in roles that are in close collaboration with leadership and management, I have become familiar and skilled within coaching and development roles and activities.

Overview

3
3
years of professional experience

Work History

Part-Time Stylist/3IC

Aje Athletica
04.2023 - Current
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
  • Boosted sales through effective upselling of complementary clothing items and accessories.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.

Customer Service Officer

Startrack Australia Post
06.2022 - 04.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Reduced response time by managing high call volumes while maintaining a professional demeanour under pressure.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.

Warehousing Assistant

Mecca Cosmetica
04.2022 - 06.2022
  • Enhanced order accuracy by diligently picking and packing items according to customer specifications.
  • Ensured timely order fulfillment by efficiently locating and retrieving products in the warehouse.
  • Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
  • Increased customer satisfaction by ensuring all picked items were accurate, well-packaged, and undamaged before shipping.
  • Utilized warehouse management systems effectively for accurate tracking of inventory levels and product locations.
  • Assisted in conducting regular inventory audits, resulting in improved stock accuracy and reduced discrepancies.
  • Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace.

Rostering Manager

Baked Since 95
06.2021 - 06.2022
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Education

Bachelor of Business - Marketing And International Trade

Victoria University
Melbourne, VIC
11.2024

High School Diploma -

Copperfield College - Delahey Senior Campus
Delahey, VIC
10.2019

Skills

  • Customer Consultation
  • Active Listening
  • Attention to Detail
  • Relationship Building
  • Schedule Management
  • Teamwork and Collaboration
  • Building Positive Rapport
  • Excellent Communication
  • Organisational/Administration Skills
  • Money Handling
  • Sales Strategies
  • Complaint Resolution/Problem Solving
  • Information Security
  • Data Collection

Timeline

Part-Time Stylist/3IC

Aje Athletica
04.2023 - Current

Customer Service Officer

Startrack Australia Post
06.2022 - 04.2023

Warehousing Assistant

Mecca Cosmetica
04.2022 - 06.2022

Rostering Manager

Baked Since 95
06.2021 - 06.2022

Bachelor of Business - Marketing And International Trade

Victoria University

High School Diploma -

Copperfield College - Delahey Senior Campus

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Ellie Popovski