Summary
Overview
Work History
Education
Skills
Child Minding Referees
Personal Information
References
Certification
Timeline
Generic

Ellie Reid

Bedford,WA

Summary

Organised and dependable candidate with the a positive attitude for work and the desire to improve skillsets within any task at hand. Seeking a part time or casual position that enables me to work to the best of my ability whilst i further my formal education.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Childcare

Self Employed
10.2022 - Current
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Assisted in potty training and other daily hygiene activities to support child development.

Customer Service Agent (APS3&4)

Services Australia (Centrelink)
02.2022 - 10.2022
  • Answering and making phone calls in a corporate manner
  • Handling and management of personal and sensitive information relating to customers
  • De escalation of over the phone aggression from customers
  • Conducted over the phone welfare checks
  • Assisted customers with situations affecting their safety, wellbeing and livelihood
  • Evaluated and addressed individual customers needs and concerns with appropriate communication techniques.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.

Trimview Ceramics

Bunbury
12.2021 - 02.2022
  • Answering and making phone calls
  • Replying to email enquiries
  • Working with customers to complete tile orders including over the phone, in person and via emails
  • Working with suppliers to check stock quantity and organising arrival dates
  • Front desk reception (greeting customers and tending to their needs)
  • Processing payments online, in person and over the phone
  • Responsible for the banking
  • Filing
  • Social media content.

Casual team member

Reject Shop Bunbury
10.2020 - 02.2022
  • Controlling registers including cash and stock control
  • Customer service
  • Constant watch over store for things such as theft prevention and aesthetic or hazardous flaws
  • Cleaning and tidying the store when needed.

Waitress

Prince of wales Hotel
01.2021 - 01.2022
  • Cash control
  • Controlling registers regarding food orders
  • Serving food and non-alcoholic beverages
  • Re-setting tables
  • Carrying out weekly cleans of the venue
  • Training new staff.

Casual team member

CityBeach Bunbury
09.2019 - 10.2020
  • Customer service including answering questions and proving help with products
  • Responsible for Recovery and tidiness of products
  • Constant watch over store for things such as theft prevention and aesthetic or hazardous flaws.

Education

Bachelor of Arts - Psychological And Behavioural Studies

University of Western Australia
Perth, WA
11.2025

High School Diploma -

Bunbury Senior High School
Bunbury, WA
12.2021

Skills

  • Communication skills
  • Able to work productively with others and independently
  • Time management
  • Computer proficiency
  • Fast learner
  • Self-awareness
  • Fee Collection
  • Document retrieval

Child Minding Referees

  • Mark Mitchel - 0437171072
  • Marcia Walter - 0407448997
  • Laura Crothers - 0497278570
  • Caitlyn Doney - 0409376777
  • Jasmine Pradhan Shrestha - 0432355607

Personal Information

Date of Birth: 08/06/2004

References

  • Mrs Hillary Duffy, Head of Computing - Esperance Senior High School, 0429728212, Hillary.duffy@education.wa.edu.au
  • Toni Damjanovic, Manager - The Reject store Bunbury, 0474 698 617, tonijadecz13@gmail.com
  • Jenacia Wallis-Kumeroa, Manager - The Prince of Wales Hotel Bunbury, 0457 530 356, jayjay.wallis@outlook.com
  • Michelle Betham, Showroom Manager - TrimView Ceramics, 0409957478, Michelle@trimview.com

Certification

  • First aid/CPR certificate
  • Teen mental health first aid certificate
  • Full COVID vaccinations
  • Working with children check (card number 3918543 and expiry date 06/10/2025)
  • National Police clearance
  • Full Australian C-class drivers licence

Timeline

Childcare

Self Employed
10.2022 - Current

Customer Service Agent (APS3&4)

Services Australia (Centrelink)
02.2022 - 10.2022

Trimview Ceramics

Bunbury
12.2021 - 02.2022

Waitress

Prince of wales Hotel
01.2021 - 01.2022

Casual team member

Reject Shop Bunbury
10.2020 - 02.2022

Casual team member

CityBeach Bunbury
09.2019 - 10.2020

Bachelor of Arts - Psychological And Behavioural Studies

University of Western Australia

High School Diploma -

Bunbury Senior High School

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Ellie Reid