Ellie Richardson
Redland Bay
Summary
Adept at fostering positive customer experiences, I excelled in roles at esteemed venues like Sirromet Wines, enhancing satisfaction through attentive service and efficient complaint handling. As a FOH Trainer at Hungry Jack's, I spearheaded staff development, blending strong multitasking with a robust work ethic to elevate service standards. My proactive approach and commitment to food safety underscore my professional ethos.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Sirromet Wines
01.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
FOH Trainer
Hungry Jack's
11.2021 - Current
- Reviewed trainee compliance with mandated food service policies and procedures and corrected shortcomings identified.
- Facilitated open forums for staff members to share ideas, concerns, and suggestions for improvement, promoting a sense of ownership and pride in their work.
- Conducted regular audits of employee performance, providing constructive feedback as needed to ensure optimum service standards were maintained at all times.
- Collaborated with other trainers to develop best practices for continued professional growth among FOH employees.
Barista
The Coffee Club
03.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Ice Cream Server
Cold Rock Ice Creamery
06.2021 - 11.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
Victoria Point Sate High School
Victoria Point, QLDSkills
- Strong multitasking
- Efficient organization
- Professional appearance
- Handling complaints
- Food safety
- Strong work ethic
Timeline
Wait Staff Member
Sirromet Wines
01.2024 - Current
Barista
The Coffee Club
03.2022 - 05.2023
FOH Trainer
Hungry Jack's
11.2021 - Current
Ice Cream Server
Cold Rock Ice Creamery
06.2021 - 11.2021
Victoria Point Sate High School
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