Ellie Robertson
Belmont,VIC
Summary
Client-focused professional with over 7 years experience in administrative support, and customer service. Skilled at managing schedules and communications while ensuring confidentiality and handling sensitive information with professional care. Adept at addressing client needs in a professional and empathetic manner. Eager to apply my organisational and communication skills to a new industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Aussie Home Loans
04.2021 - 12.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Proactively reached out to existing customers to conduct 'Home Loan Health Checks,' ensuring they received the best available rates and terms.
- Assisted coworkers and staff members with special tasks on daily basis.
- Optimised calendar management for executives by scheduling appointments strategically while considering priorities and minimising conflicts.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Customer Service Sales Representative
Western Victorian Wholesalers
04.2017 - 04.2021
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Organised promotional events, increasing brand awareness and customer engagement.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, and marketing.
- Performed administrative and clerical duties such as word processing, data entry, emails, phone calls and appointment scheduling.
- Delivered product and equipment safety training to customers following their purchase, ensuring proper usage and compliance with safety standards.
- Coordinated with external safety consultants to stay updated on latest safety standards and best practices.
Skills
- Effective Leadership
- Innovative Thinking
- Customer Support
- Effective Time Management
- Proficient in Software Applications
- Demonstrated Sales Skills
- Discretion and confidentiality
- Effective Calendar Coordination
- Office administration
Certification
Certificate III in Business - Skillinvest 05/2018
Timeline
Administrative Assistant
Aussie Home Loans
04.2021 - 12.2024
Customer Service Sales Representative
Western Victorian Wholesalers
04.2017 - 04.2021
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