Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Ellie Robertson

Belmont,VIC

Summary

Client-focused professional with over 7 years experience in administrative support, and customer service. Skilled at managing schedules and communications while ensuring confidentiality and handling sensitive information with professional care. Adept at addressing client needs in a professional and empathetic manner. Eager to apply my organisational and communication skills to a new industry.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Aussie Home Loans
04.2021 - 12.2024
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Proactively reached out to existing customers to conduct 'Home Loan Health Checks,' ensuring they received the best available rates and terms.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Optimised calendar management for executives by scheduling appointments strategically while considering priorities and minimising conflicts.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail.

Customer Service Sales Representative

Western Victorian Wholesalers
04.2017 - 04.2021
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Organised promotional events, increasing brand awareness and customer engagement.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified new business opportunities through cold calling, networking, and marketing.
  • Performed administrative and clerical duties such as word processing, data entry, emails, phone calls and appointment scheduling.
  • Delivered product and equipment safety training to customers following their purchase, ensuring proper usage and compliance with safety standards.
  • Coordinated with external safety consultants to stay updated on latest safety standards and best practices.

Skills

  • Effective Leadership
  • Innovative Thinking
  • Customer Support
  • Effective Time Management
  • Proficient in Software Applications
  • Demonstrated Sales Skills
  • Discretion and confidentiality
  • Effective Calendar Coordination
  • Office administration

Certification

Certificate III in Business - Skillinvest 05/2018

Timeline

Administrative Assistant

Aussie Home Loans
04.2021 - 12.2024

Customer Service Sales Representative

Western Victorian Wholesalers
04.2017 - 04.2021
Ellie Robertson