Hi, I’m
Ellie Skinner
Front Office Coordinator
Old Bar,NSW
Summary
I'm a detail-oriented front office coordinator with experience with managing a dental front office operations, including patient scheduling, taking payments & administrative tasks ect. Utilizes strong organizational skills to ensure smooth office workflows & enhance patient experience. To do this I have to use effective communication & problem-solving within a very busy & fast paced dental clinic.
I love to give my patients the best experience possible from the moment that I speak to them on the phone then again while they are in our clinic.
I am extremely reliable & honest in all aspects of my life, I also love a close-knit relationship with my co-workers & patients.
Overview
8
years of professional experience
Work History
Dr Maria Paez
Front Office Coordinator
08.2023 - 03.2025
Job overview
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities, clinic procedures & shared best personal practices & tips.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Implemented digital document management system, reducing paper waste and increasing efficiency.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Optimized appointment scheduling to accommodate emergency cases, improving patient outcomes.
Dr Kanika Singh
Dental Assistant/Receptionist
01.2023 - 08.2023
Job overview
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for many procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, oral surgery, crown & bridge work & invisalign.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Used Softwares: D4W, Romexsis, Word & Excel.
- Check availability of CDBS patients.
- Making DVA claims.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Making TLC calls after difficult procedures.
- Placed new supply orders and restocked clinic spaces.
- Received and routed laboratory results to correct clinical staff members.
- Taking Payment & claiming private health insurance.
- Managing over 50 phone calls per day on top of my daily reception duties.
Hunter New England Community Dental
Dental Assistant
06.2022 - 01.2023
Job overview
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, oral surgery, orthodontic treatment with specialist.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Dr Kanika Singh
Dental Assistant/Receptionist
03.2018 - 03.2022
Job overview
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Making TLC calls after extractions.
- Placed new supply orders, managed inventory and restocked clinic spaces.
- Received and routed laboratory results to correct clinical staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, oral surgery & Invisalign.
McDonalds
Cashier
04.2017 - 01.2018
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Morisset High SchoolMorriset, NSW
Tafe
Certificate III from Dental Assisting
07.2019
Skills
- Complex Problem-Solving & Critical Thinking
- Dental Staff Assistance
- Taking Medical and Dental Histories
- Team Collaboration
- Payment Collection
- Medical Records Management
- Front Office Management
- Scheduling appointments
- Schedule coordination
- Employee Training
- Verbal and Written Communication
- Time Management
- Disinfection, Sterilization & Strict infection Control
- Insurance Billing
- Autoclave Operation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Practice Manager
Brittney Wheeler - 0421 207 137
Previous Practice Manager
Siobhan Visocchi - 0405 482 907
Certification
- Certificate 3 in Dental Assisting
- First Aid Certification
- Certificate of Training in:
- Equality, Diversity & Inclusion Awareness
- Mental Health Awareness
- Bullying & Harassment for Employees
Timeline
Front Office Coordinator
Dr Maria Paez
08.2023 - 03.2025
Dental Assistant/Receptionist
Dr Kanika Singh
01.2023 - 08.2023
Dental Assistant
Hunter New England Community Dental
06.2022 - 01.2023
Dental Assistant/Receptionist
Dr Kanika Singh
03.2018 - 03.2022
Cashier
McDonalds
04.2017 - 01.2018
Morisset High School
Tafe
Certificate III from Dental Assisting
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