Ellie Stojanovic
Port Macquarie,Australia
Summary
Administrative professional with strong customer service skills and proven ability to perform under pressure. Demonstrates exceptional organizational skills and effective time management, contributing to increased productivity. Capable of thriving in both team environments and independent roles, with a quick learning ability for diverse tasks. Known for reliability, honesty, and maintaining a positive attitude in fast-paced settings.
Overview
22
22
years of professional experience
Work History
Administrator - Bookkeeper
Flooring 2 Perfection
Port Macquarie, Australia
06.2020 - 06.2025
- Executed administrative requirements, including data entry and reconciliations.
- Updated databases with new employee information, job changes, and terminations.
- Monitored emails and sorted mail for efficient correspondence distribution.
Style Assistant
Lorna Jane
Port Macquarie, Australia
05.2019 - 12.2020
- Ensured high consumer satisfaction through superior sales service and adherence to KPIs.
- Provided detailed information and assistance on product services and features.
- Drove sales performance by leveraging in-depth product knowledge.
- Maintained organized and well-stocked sections of the store for optimal presentation.
Executive Administrative Assistant
North Coast Freight Distributors Pty Ltd
10.2009 - 09.2018
- Managed administration for North Coast Freight Distributors over nine years.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Delivered exceptional customer service by resolving complaints in person, via phone, and email.
- Maintained quick response times to ongoing emails while recalling details from previous correspondence.
Barista; Team Leader
Gloria Jeans Coffee
06.2004 - 11.2009
- Opened café daily, ensuring a welcoming atmosphere for customers.
- Prepared food and beverages to meet high-quality standards.
- Delivered efficient barista services while maintaining fast-paced operations.
- Resolved customer complaints swiftly to uphold satisfaction levels.
- Balanced cash registers accurately at end of day to ensure financial integrity.
- Managed closing procedures, including inventory ordering and store security checks.
Beauty Therapist
Aqua Vitae Day Spa
02.2006 - 05.2009
- Achieved Certificate IV in Beauty Therapy through apprenticeship in 2008.
- Executed diverse beauty treatments, including facials, massages, and spa packages.
- Performed waxing, tinting, and hand & foot treatments to enhance client experience.
- Administered makeup applications for various occasions and events.
Retail Assistant; Floristry Assistant
Glasshouse Flowers
11.2007 - 03.2008
- Ensured high levels of consumer satisfaction through exceptional sales service.
- Assisted in floristry by creating arrangements and maintaining product displays.
- Evaluated customer needs to provide information on products and services.
- Drove sales using extensive product knowledge and market insights.
- Maintained organized and well-stocked sections of the store.
- Discussed available products and alternatives, including financing options.
- Processed phone orders and coordinated delivery arrangements.
- Handled cash transactions while balancing cash drawers accurately.
Beauty Therapist
Vanity Room Beauty Therapy
11.2004 - 02.2006
- Commenced apprenticeship in beauty therapy, developing foundational skills in the field.
- Executed a wide range of beauty treatments including facials, massages, and body packages.
- Performed various services such as waxing, tinting, and hand & foot treatments.
- Applied makeup techniques to enhance client appearance and confidence.
Retail Assistant
Jeanswest
11.2003 - 06.2004
- Delivered exceptional customer service while maintaining store presentation and cleanliness.
Executed daily procedures to meet retail targets effectively.
Handled cash transactions and performed end-of-day closure processes accurately.
Demonstrated meticulous attention to detail in maintaining store organization.
Education
Reformer Pilates Instructor
Barre Body
Byron Bay, NSW12-2024
CERT IV BEAUTY THERAPY - Beauty Therapy
Aqua Vitae Day Spa
Port Macquarie, NSW01.2008
HIGH SCHOOL CERTIFICATE -
CHRISTIAN HERITAGE SCHOOL
01.2004
Skills
- Administrative professional
- Critical thinking
- Excellent verbal communication
- Filing and data archiving
- Customer service
- Time management
- Inventory management
- Documentation and reporting
- Beauty therapist
- Reformer Pilates instructor
References
- Peter Munday, North Coast Freight Distributors Pty Ltd, 0412 811 740
- Elouise Coble, Personal reference, Leading Edge Computers, 0406 372 392
- Melissa Lyons, Owner, Aqua Vitae Day Spa, 02 6589 3520
Timeline
Administrator - Bookkeeper
Flooring 2 Perfection
06.2020 - 06.2025
Style Assistant
Lorna Jane
05.2019 - 12.2020
Executive Administrative Assistant
North Coast Freight Distributors Pty Ltd
10.2009 - 09.2018
Retail Assistant; Floristry Assistant
Glasshouse Flowers
11.2007 - 03.2008
Beauty Therapist
Aqua Vitae Day Spa
02.2006 - 05.2009
Beauty Therapist
Vanity Room Beauty Therapy
11.2004 - 02.2006
Barista; Team Leader
Gloria Jeans Coffee
06.2004 - 11.2009
Retail Assistant
Jeanswest
11.2003 - 06.2004
Reformer Pilates Instructor
Barre Body
CERT IV BEAUTY THERAPY - Beauty Therapy
Aqua Vitae Day Spa
HIGH SCHOOL CERTIFICATE -
CHRISTIAN HERITAGE SCHOOL
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