Ellie Tarrant
Perth,WA
Summary
Over the past three years, I have gained valuable experience in a clinical office setting and have consistently demonstrated my understanding of both front-of-house responsibilities and the management role since my promotion in May 2022. During this time, I have developed effective coaching and mentoring techniques to guide and support my team in achieving their key performance indicators and professional objectives. My management position has also provided me with a deeper understanding of the operational processes that drive business success. I am excited to continue nurturing this growth as I pursue my next career opportunity.
Overview
8
8
years of professional experience
Work History
Senior Client Advisor
Amplifon Australia
05.2022 - Current
- Supervising a total of six clinics, including my own, to ensure smooth operations,
- Ensuring that performance goals and financial targets are successfully attained,
- Facilitating staff coaching sessions as needed and performing monthly audits on each clinic,
- Efficiently managing the scheduling of reception staff and strategically reallocating clinical staff to optimize target achievement,
- Handling claim management responsibilities for the entire state of Western Australia,
- Taking the initiative to introduce new incentives and protocols to adapt to a dynamic environment,
- Skillfully resolving conflicts that may arise.
Client Advisor
Amplifon Australia
02.2020 - Current
- Overseeing reception duties,
- Performing general administrative tasks such as filing, maintaining client contact, managing schedules, and utilizing CRM systems,
- Ensuring client satisfaction by effectively managing their expectations,
- Conducting hearing loss screenings,
- Handling banking transactions and managing monetary matters,
- Monitoring and managing stock inventory, including ordering and conducting regular stocktaking,
- Safeguarding and maintaining the confidentiality of sensitive files and information,
- Addressing and resolving objections professionally and efficiently.
Customer Service Representative
Caltex/Ampol Australia
04.2015 - 02.2020
- Providing exceptional customer service
- Conducting banking and handling financial transactions
- Overseeing stock management and performing stocktake duties
- Successfully managing and attending to a large volume of customers
Education
High School Diploma -
Busselton Senior High School
Busselton, WA2015
Skills
Administrative and Office Support
- Client Scheduling
- Workflow Optimization
- Leadership and Change Management
- Microsoft Office
- Confidential Records Management
- Customer Care
References
Kara Robinson— audiologist
0435573294
Lidija Pesec — former co-worker
0434961086
Timeline
Senior Client Advisor
Amplifon Australia
05.2022 - Current
Client Advisor
Amplifon Australia
02.2020 - Current
Customer Service Representative
Caltex/Ampol Australia
04.2015 - 02.2020
High School Diploma -
Busselton Senior High School
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