Ellie Thurston
Gold Coast
Summary
Energetic and dedicated professional with a strong background in client support, and administrative roles. Known for building positive client relationships, and delivering exceptional service. Excellent problem-solver with outstanding communication and teamwork skills. Proven ability to exceed goals while working collaboratively with diverse teams in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Placement Specialist
Medrecruit
10.2024 - Current
- Coordinated complex travel and accommodation arrangements for healthcare professionals across multiple placements
- Interpreted and ensured the accurate completion of compliance and regulatory documentation
- Maintained and updated doctor and client records in accordance with legislative requirements
- Prepared detailed final reports outlining work placement specifics
- Provided administrative support, including conducting reference checks, police history checks, and managing other work-related clearances
Broker Assistance
Sparrow Insurance
10.2023 - 10.2024
- Assisted in the sale of commercial insurance policies, including renewals and onboarding new business clients
- Collaborated closely with senior brokers and underwriters to develop tailored insurance solutions and ensure smooth client transactions
- Consistently met and exceeded personal KPIs, demonstrating strong performance in sales and client retention
- Managed outbound calls to prospective and existing clients, effectively addressing inquiries and providing information on policy options.
Personal Assistant
Oracle Group Australia
06.2023 - 10.2023
- Provided comprehensive administrative support to the General Manager, including managing calendars, scheduling meetings, and coordinating both internal and external communications
- Managed email correspondence, prioritised tasks, and facilitated prompt responses to critical issues
- Coordinated special projects and events, contributing to a streamlined and productive work environment.
Client Servicing Consultant
FMG Insurance
11.2022 - 05.2023
- Performed in-depth phone reviews to evaluate client businesses, identify operational risks, and understand their future objectives and insurance concerns
- Delivered customised advice and risk mitigation solutions for Commercial, Rural, Lifestyle, and Residential clients, enhancing client satisfaction and coverage effectiveness.
Payment Services Consultant
FMG Insurance
02.2020 - 11.2022
- Administered and processed high-value monthly disbursements to farmlands, and managed unpaid premiums, refund approvals, and statement reconciliations
- Coordinated direct debit payments and resolved complex payment inquiries for internal and external stakeholders
- Managed accounts in liquidation or bankruptcy, ensuring compliance with regulatory requirements
- I was also nominated twice for the Client Servicing Annual Recognition Awards in 2022 for excellence in client service.
Skills
- Strategic Problem Solving
- Active Listening & Empathy
- Adaptability
- Customer Relationship Management
- Interpersonal & People Skills
- Time Management
- Attention to Detail
- Team Collaboration
References
Provided upon request.
Timeline
Placement Specialist
Medrecruit
10.2024 - Current
Broker Assistance
Sparrow Insurance
10.2023 - 10.2024
Personal Assistant
Oracle Group Australia
06.2023 - 10.2023
Client Servicing Consultant
FMG Insurance
11.2022 - 05.2023
Payment Services Consultant
FMG Insurance
02.2020 - 11.2022
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