Ellie Wallis
Cessnock,NSW
Summary
My name is Ellie Wallis and I am 21-years-old. I am a motivated first-year nursing student with four years of customer service background and 7 months of shift supervisor experience, as well as over 2 years of experience in the clinical setting as a Clinical Assistant to a local Pain Management Specialist. I am looking to assert myself in a new environment where I can utilize my skills in, organization, active listening, attentiveness, problem-solving, and hard work, to further my clinical career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Healthcare Evolutions
Cameron Park , NSW
09.2022 - Current
- Assisted specialists with pain management treatments such as photobiomodulation, and the preparation of Botox and platelet-rich plasma (PRP) injections.
- Managed patient records, including medical history and test results.
- Organized appointments and payments through the 'Best Practice' software while performing patient-centered care.
Shift Supervisor
KFC
Cessnock, NSW
01.2022 - 09.2022
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Assessed reports and adjusted workflows to realign with targets.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
Customer Service Team Member
KFC
Cessnock, NSW
09.2018 - 01.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Greeted customers upon entrance and handled cash and credit transactions.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Collaborated closely with colleagues to meet customer needs.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
St Philip's Christian College
Nulkaba, NSW12.2021
Bachelor of Nursing -
The University of Newcastle
CallaghanSkills
- Work Planning and Prioritization
- Performance Monitoring
- Problem-Solving
- Verbal and Written Communication
- Team Collaboration and Leadership
- Critical Thinking
- Customer Service
- Computer Skills
- Conflict Resolution
- Inventory Assessment
- Safety Procedures
- Regulatory Compliance
- Relationship Building
- Proficiency in Best Practice
- Medical terminology proficiency
- Infection control procedures
- Patient Advocacy
- Procedure preparations
- Appointment Scheduling
Affiliations
- Runner-up at the 2019 Mayoral Debate, Cessnock
- KFC Cessnock - Employee of the Month (January, 2020)
- KFC Cessnock - Customer Service Team Member of the Year (2020)
- KFC Cessnock - Customer Service Team Member of the Year (2021)
Certification
- First Aid Certificate (HLTAID009 and HLTAID011)
References
References available upon request.
Timeline
Clinical Assistant
Healthcare Evolutions
09.2022 - Current
Shift Supervisor
KFC
01.2022 - 09.2022
Customer Service Team Member
KFC
09.2018 - 01.2022
High School Diploma -
St Philip's Christian College
Bachelor of Nursing -
The University of Newcastle
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