Summary
Work History
Education
Skills
Timeline
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Ellie Maria Christodoulou

Melbourne,VIC

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Bevilles. Excelled in complaint resolution and customer satisfaction, enhancing loyalty through empathetic engagement and efficient problem-solving. Skilled in Microsoft Excel and adept at building rapport, I spearheaded initiatives that significantly improved team productivity and service quality.

Work History

Customer Service Representative

McDonald’s
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Coles
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Dance Teacher

J-step
  • Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
  • Planned routines for recitals and performances.
  • Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
  • Recognized and adapted to different learning styles to productively communicate and teach materials to all students.

Supervisor

Bevilles Jewellers
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Bachelor Of Psychological Science - Psychology

Deakin University
Melbourne, VIC

VCE Scored -

St Francis Xavier College
Beaconsfield, VIC
2023

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Scheduling
  • Documentation
  • Building rapport
  • Filing
  • Sales expertise
  • Assertiveness
  • Store maintenance

Timeline

Customer Service Representative

McDonald’s

Customer Service Representative

Coles

Dance Teacher

J-step

Supervisor

Bevilles Jewellers

Bachelor Of Psychological Science - Psychology

Deakin University

VCE Scored -

St Francis Xavier College

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Ellie Maria Christodoulou