Ellie Xiao Li (Citizen)
Sydney,NSW
Summary
- 11 Years' experience in office work administration roll.
- Eager to contribute to team success through hard work.
- Attention to detail and excellent organizational skills.
- Clear understanding of all tasks and training in.
- Motivated to learn, grow and excel in.
- Fluent English and mandarin speaker
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Lipa Pharmaceuticals
11.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Brand Manager
Ferngrove Pharmaceuticals
11.2022 - 10.2023
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Consulted with product development teams to enhance products based on customer interest data.
- Organized and delivered training sessions for new product content and technological advancements.
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
- Coordinated with design and media teams to develop high-quality creative assets.
Customer Service Representative/Sales
Ferngrove Pharmaceuticals
11.2020 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Multitasking - to manage multiple responsibilities at once by focusing on one task while keeping track of others
- Depending on project length, create monthly/weekly project status reports
- Microsoft application skills i.e. Word, Outlook and Excel
Office Manager
AK Signs
12.2018 - 10.2020
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Completed weekly payroll for 20 employees.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Arranged corporate and office conferences for company employees and guests.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Provided complete meeting support, including materials preparation and notes or minute taking.
Estimator
AK Signs
08.2013 - 10.2020
- Used Workflowmax to create quote.
- Delivered comprehensive bid proposals for projects and gained client approval on costs.
- Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
- Conducted site visits and provided recommendations and informed advice regarding site viability.
- Prepared material orders to complete projects on time and within budget.
Graphic Designer
AK Signs
08.2013 - 10.2020
- Developed creative design for marketing packages, including print materials, brochures, banners and signs.
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
- Worked with Flexi software programs and PS design systems to develop and present prototypes for focus group evaluation.
- Cultivated positive relationships with clients by maintaining 90% satisfaction rate.
- Used Flexi and Photoshop to develop product mockups and prototype designs. And then sent to clients to get approvals.
- Designed graphics for logos and promotions for manufacture purposes.
- Order materials.
Education
Multi Media
Cambridge International College
MelbourneSkills
- MS Office
- PC and Mac platforms
- 2D modelling
- Digital/Logo design
Volunteer
Lion's Club Sydney New Age
Member & Graphic Designer
Jan 2019 - 2022
- Attending charity activities
- Attending club meetings
- Design club logo, badge flag & etc.
Timeline
Customer Service Representative
Lipa Pharmaceuticals
11.2023 - Current
Brand Manager
Ferngrove Pharmaceuticals
11.2022 - 10.2023
Customer Service Representative/Sales
Ferngrove Pharmaceuticals
11.2020 - 11.2022
Office Manager
AK Signs
12.2018 - 10.2020
Estimator
AK Signs
08.2013 - 10.2020
Graphic Designer
AK Signs
08.2013 - 10.2020
Multi Media
Cambridge International College
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