Summary
Overview
Work History
Education
Skills
Timeline
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Ellinor Porter

Great Yarmouth,Norfolk

Summary

Experienced Dental and Oral surgery nurse with over 8 years experience. I have developed numerous skills including communication, empathy, team leader and resilience which allowed me to be promoted to practice head nurse. Throughout my career I have learnt many new skills to become adaptable and enjoy taking on new challenges. I have strong work ethics and enjoy working in teams and leading teams. I have also worked in administration, receptionist, waitressing and customer service which have given me transferrable skills to work in different careers.

Overview

13
13
years of professional experience

Work History

Qualified Dental Nurse/Oral Surgery Head Nurse

John G Plummer and Associates
07.2016 - 08.2024
  • Facilitated smooth day to day running of the department, assisting with co-ordinator duties such as booking patient's appointments, rescheduling appointments, managing referrals, manging the Oral Surgeons diaries. As well as my Head Nurse duties; order stock, ensure the equipment is fully functional and up to date on its service, keep an organised department, manage patients post-operative complications, assist with auditing.
  • I run my own pre-operative assessment clinic, where I will see our incoming patients who would like intravenous sedation for their treatment. During this I will carry out pre-operative checks and motivate and support the anxious patients to go ahead with treatment.
  • My surgery duties consist of chaperoning and assisting the Oral Surgeon during the procedure, recording patients observations throughout the procedure, monitoring the patients throughout ensuring there is no signs of deterioration and provide the recovery for the patient, complete the clinical notes as well as discharging the patients.
  • Support and encourage the patients who’s are anxious for treatment.
  • Maintained a clean, sterile practice environment to ensure patient and staff safety.
  • Educated patients on postoperative dental care to accelerate the healing process.
  • Maintained up to date patient records, managing and assisting with with clinical records on R4+.
  • Assisted fellow staff in additional duties such as practice stock and checking patients in for continued smooth running of practice operations.
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
  • Interacted with clinical staff and external resources such as dental practices and GP surgeries.
  • Charted and recorded information in client files.

Business Administration Apprentice

James Paget University Hospital
04.2014 - 04.2016
  • Met incoming customers and provided friendly, knowledgeable assistance.
  • Assembled and mailed informational packets, reports and publications.
  • Scheduled and confirmed appointments for entire management team.
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Answered inquiries concerning standardised policies, procedures and regulations.
  • Standardised department filing system to increase efficiency.
  • Responded to telephone inquiries from clients, vendors and members of public.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Assist with secretary duties such as type up patients letters, manage the consults letters.

Waitress Staff Member

Burgh Hall Leisure Centre
04.2011 - 04.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Level 3 Diploma in Dental Nursing -

City and Guilds
Great Yarmouth, Norfolk
05.2018

NCFE Level 3 Diploma in Business Administration -

Great Yarmouth College
04.2016

Functional Skills ICT and English Language -

Great Yarmouth College
Great Yarmouth, Norfolk
10.2015

Edexcel GCSE in Mathematics -

East Norfolk Sixth Form College
Great Yarmouth, Norfolk
09.2014

BTEC L1/L2 in Principles of Applied Science -

East Norfolk Sixth Form College
Great Yarmouth, Norfolk
07.2014

OCR in Child Development -

East Norfolk Sixth Form College
Great Yarmouth
06.2014

IGCSE in English Language -

East Norfolk Sixth Form College
Great Yarmouth
06.2014

OCR Level 2 National Award in ICT -

Lynn Grove High School
Great Yarmouth, Norfolk
07.2013

GCSE -

Lynn Grove High School
Great Yarmouth
06.2013

BTEC Level 2 Diploma in Health and Social Care -

Lynn Grove High School
Great Yarmouth
06.2013

Skills

  • Friendly customer service
  • Certificate for Conscious sedation for Dentistry
  • Patient schedule management
  • Excellent communication skills
  • Patient counselling
  • Medical records management
  • Strategic planning
  • Time management
  • Leadership
  • Communication skills
  • Team building
  • Strong multitasking
  • Efficient organization
  • Professional Appearance
  • Cleanliness and hygiene
  • Type or edit your skills here

Timeline

Qualified Dental Nurse/Oral Surgery Head Nurse

John G Plummer and Associates
07.2016 - 08.2024

Business Administration Apprentice

James Paget University Hospital
04.2014 - 04.2016

Waitress Staff Member

Burgh Hall Leisure Centre
04.2011 - 04.2015

Level 3 Diploma in Dental Nursing -

City and Guilds

NCFE Level 3 Diploma in Business Administration -

Great Yarmouth College

Functional Skills ICT and English Language -

Great Yarmouth College

Edexcel GCSE in Mathematics -

East Norfolk Sixth Form College

BTEC L1/L2 in Principles of Applied Science -

East Norfolk Sixth Form College

OCR in Child Development -

East Norfolk Sixth Form College

IGCSE in English Language -

East Norfolk Sixth Form College

OCR Level 2 National Award in ICT -

Lynn Grove High School

GCSE -

Lynn Grove High School

BTEC Level 2 Diploma in Health and Social Care -

Lynn Grove High School

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Ellinor Porter