Elliot Falls
Werrington,NSW
Summary
My objective is to be an essential part of your team. To exceed expectations and grow my skills and talents to drive the business and team forward. I am a committed and motivated person with experience in a wide range of roles and I look forward to exceeding your expectations.
Overview
5
5
years of professional experience
Work History
Customer Service
Rebel Sport
01.2023 - Current
- Ensured that customer service standards were met by providing excellent customer service skills.
- Trained new employees on customer service protocols.
- Resolved customer service issues promptly and courteously.
- Monitored KPIs related to customer service performance.
Customer Service
Memory Block
11.2022 - 12.2022
- Resolved customer service issues in a timely manner while providing excellent customer service at all times.
- Provided excellent customer service during transactions.
- Developed strategies to improve customer service levels.
Customer Service
The Body Shop
10.2020 - 04.2022
- Identified opportunities to improve customer service processes.
- Delivered exceptional customer service at all times.
- Resolved customer service issues promptly and courteously.
- Monitored KPIs related to customer service performance.
Pick Packer/Dispatcher
Concept Logistics
09.2019 - 10.2020
- Worked closely with transportation supervisor to dispatch and assign loads.
- Recorded product, packaging and order information on forms and records.
- Operated machinery for wrapping, boxing, and labeling products.
- Collaborated with team members to meet packing deadlines during high-volume periods.
Education
ACM30117 Animal Studies III -
Richmond Collage
01-2021
High School Diploma -
Cranebrook High School
09-2018
Skills
- Customer service and engagement
- Experience in meeting KPIs
- Professional service standards
- Experience in managing stock
- Experience in handling customer complaints
- Experience in opening and closing the store
Timeline
Customer Service
Rebel Sport
01.2023 - Current
Customer Service
Memory Block
11.2022 - 12.2022
Customer Service
The Body Shop
10.2020 - 04.2022
Pick Packer/Dispatcher
Concept Logistics
09.2019 - 10.2020
ACM30117 Animal Studies III -
Richmond Collage
High School Diploma -
Cranebrook High School
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