Elliot Morris-Denby
Elwood,VIC
Summary
I consider myself as a logical-minded person with an empathetic nature who focuses on the job at hand and is quick and eager to learn. I have worked and volunteered in many different fields that include various areas of the Public Transport industry, Film, Radio, Television, Fitness, Hospitality, Sales and in an array of very diverse environments.
Overview
20
20
years of professional experience
Work History
TRAIN CONDUCTOR
V/Line Corporation
01.2020 - Current
- Ensured the safety and comfort of all customers when both on and off the train.
- Checked and sold tickets, both paper and Myki.
- Customer service including placating and communicating with angry, upset or drug and/or alcohol- affected passengers.
- Trained in emergency procedures and basic running of the train's power systems.
- Kiosk duties including food handling, cash handling and reconciliation.
CUSTOMER COMMUNICATIONS OFFICER
V/Line Corporation
11.2012 - 01.2020
- Online Customer service - Communicating with V/Line customers via Twitter and Facebook answering various questions and queries.
- Formulated and sent out delay & cancellation information to the V/Line website & phone app, SMS, email and Twitter via the operating system “Whispir”
- Announced important information at remote stations via the public address system.
- Sourced information and interacted with colleagues assessing relevant details to send to customers and staff.
- Prioritised the importance of various tasks during major disruptions, including fatalities.
- Liaised with Communications and Media Advisors.
BOOKING CLERK
V/Line Corporation
06.2010 - 11.2012
- Maintained a high standard of customer service across a diverse scope of situations, customers, travelling times and shifts.
- Booked customers to various destinations both locally and interstate.
- Journey planning and destination coordination for customers
- Proficiency in using the VNET computer system.
- Cash handling and balancing of cash drawer/EFTPOS.
PRODUCTION ASSISTANT
Indian Film Festival, Bollywood & Beyond
03.2010 - 03.2010
- Recorded voiceovers for the International Indian Film Festival – Bollywood & Beyond for the past three years.
- Liaised with Bollywood talent, escorted and drove them to various functions and events throughout Melbourne.
- Liaised with various notables including actors, politicians and the Lord Mayor.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
TRAIN CONDUCTOR
V/Line Corporation
05.2006 - 06.2010
- Ensured the safety and comfort of the sometimes 400+ customers when both on and off the train.
- Checked and sold tickets, both paper and Myki.
- Customer service including placating and communicating with angry, upset or drug and/or alcohol- affected passengers.
- Trained in emergency procedures and basic running of the train's power systems.
- Kiosk duties including food handling, responsible service of alcohol as well as cash handling and reconciliation.
SALES ASSISTANT
Kathmandu Pty Ltd
06.2005 - 05.2006
- Customer service and sales.
- Cash handling.
- Merchandising.
- Helped customers locate products and checked store system for merchandise at other sites.
HOSPITALITY SPECALIST
Republic Bar & Cafe
07.2004 - 05.2005
- Responsibilities included the provision of the day-to-day services required for the operation of a 120-seat restaurant and bar.
- Waiter, Barman, Barista, Cashier.
- Customer Service
BUYER
Cash Converters
01.2004 - 06.2004
- Purchased and negotiated for price of stock.
- Maintained complete documentation and records of all purchasing activities.
- Sales and merchandising.
- Customer service.
- Data entry.
STOREMAN
JB HiFi
06.2003 - 12.2003
- Received stock
- Oversaw stock inventory, stock control, stock transfer and despatch
- Warehouse organisation
- Customer service.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Skills
- Excellent Verbal and Written Communication
- V/Net Experience
- Conflict Resolution
- Microsoft Office
- Work Task Prioritization
- Ticket Sales
- Time Management Skills
- Customer Service Excellence
- POS Systems
- Stakeholder Communications
Additional Information
Referees:
Namik Kemal Akbulut
Customer Service Manager - Southern Cross Station
0437 851 018
Michael Buttigieg
Head Of Fleet Control - 452 Flinders Street
(03) 9619 2285
Timeline
TRAIN CONDUCTOR
V/Line Corporation
01.2020 - Current
CUSTOMER COMMUNICATIONS OFFICER
V/Line Corporation
11.2012 - 01.2020
BOOKING CLERK
V/Line Corporation
06.2010 - 11.2012
PRODUCTION ASSISTANT
Indian Film Festival, Bollywood & Beyond
03.2010 - 03.2010
TRAIN CONDUCTOR
V/Line Corporation
05.2006 - 06.2010
SALES ASSISTANT
Kathmandu Pty Ltd
06.2005 - 05.2006
HOSPITALITY SPECALIST
Republic Bar & Cafe
07.2004 - 05.2005
BUYER
Cash Converters
01.2004 - 06.2004
STOREMAN
JB HiFi
06.2003 - 12.2003
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