Summary
Overview
Work History
Education
Skills
References
Timeline
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Elliot Reid

Townsville,QLD

Summary

Passionate hospitality worker with over 4 years of experience in diverse roles within the industry. Experience includes front desk operations, restaurant and bar work, gaming and beverage attendant, function assistant and cafe work. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional customer experiences.

Overview

7
7
years of professional experience

Work History

Hospitality Worker

Brothers Leagues Club and Kirwan Sports Club
Townsville, QLD
10.2020 - Current
  • Maintained a warm and welcoming environment for customers, both in person and on the phone.
  • Assisted customers by promptly responding to questions, requests, and concerns.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Performed opening and closing procedures.
  • Provided customer service to ensure satisfaction throughout their club experience.
  • Assisted in training new hospitality workers on proper procedures for providing quality customer service.

Retail Worker

FoodWorks
Cloncurry, QLD
06.2018 - 08.2019
  • Maintained an organized store by restocking shelves and fridge, organizing displays, and checking expiry dates of stock.
  • Operated the register to process payments from customers using POS software, and handled cash.
  • Greeted customers and provided assistance with product selection.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Answering phone calls in a formal manner.
  • Deli Assistant

Education

High School Diploma -

Northern Beaches State High School
Townsville, QLD
11-2020

Skills

  • Adaptability
  • Customer service
  • Time management
  • POS and cash handling
  • Active listening
  • Teamwork and communication
  • Flexibility and willingness to learn
  • Ability to work in fast-paced environment

References

  • Kiaya Scott - previous Bistro Supervisor at Brothers Leagues Club - Ph 0408684654
  • Katie Norman - previous Duty Manager at Kirwan Sports Club - Ph 0482809988

Timeline

Hospitality Worker

Brothers Leagues Club and Kirwan Sports Club
10.2020 - Current

Retail Worker

FoodWorks
06.2018 - 08.2019

High School Diploma -

Northern Beaches State High School

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Elliot Reid