Elliot Riley

• This role involved managing a team in the kitchen and overseeing/executing front-of-house service while managing and motivating other staff
• Here I practised my skills working in fast-paced customer service in situations where you must always remain professional and presentable
• Dealing with complaints in a professional and respectable manner
• Fully trained in making wood-fired pizza and classic Italian cuisine
• Menu creation, adjustment, and costing
• Taking orders, bartending, waiting tables, making coffee, and pouring drinks
• Management of staff and directing duties on a day-to-day basis
• My role at the Winery was multifaceted and I was involved in all aspects of running/managing a restaurant.

• I worked for 3 years gaining knowledge and experience in cooking as well as restaurant management
• Much of the time was spent in customer service and front-of-house
• Responsible for all phases of cooking breakfast and lunch in a very busy cafe as well as menu creation, ordering, prep, cleaning, and costing as well as; dealing with complicated customer requests
• Meeting customer's needs and expectations at all times
• Work efficiently in teams
• Always showing an exceptional attitude and work ethic.

I received 8 weeks of training on how to take calls in a professional manner in a call centre setting. Working for the Services Australia contract I dealt with processing welfare payments for customers over the phone. I learnt all aspects of call centre work and I developed excellent phone etiquette. I have experience with SAP data entry and multi-tasking skills with different technologies. Work with Serco concluded when the contract ended.