Ellis Griffiths
Ridgewood,WA
Summary
Versatile and dynamic, excelled at Woolworths by enhancing customer service protocols and leading staff training, boosting satisfaction and efficiency. Skilled in salon inventory management and adept in adaptability, showcasing a continuous learning mindset. Proven track record in health compliance and effective communication, ensuring safety and high-quality service across roles.
Overview
10
10
years of professional experience
Work History
Hairdressing Assistant
Dongara hair & beauty
Dongara, WA
07.2023 - 01.2025
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Assessed inventory levels of salon retail products to maintain well-stocked stations.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Assisted hairdressers in preparing dyes, creams and other products needed for services.
Pub Manager
Morowa hotel
Morowa, WA
03.2022 - 07.2023
- Monitored patron alcohol consumption to encourage safety.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Delegated work to staff, setting priorities and goals.
- Maintained a safe working environment by enforcing health and safety regulations.
Customer Service Manager
Woolworths
Yanchep , WA
01.2015 - 06.2022
- Monitored phone calls to provide feedback and coaching.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Organized client contracts, records, and reports to strengthen traceability.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Quinn’s Baptist College
Wa 12-2015
Skills
- Hair cutting
- Coloring techniques
- Scalp treatment
- Salon inventory management
- Customer service
- Health compliance
- Task prioritization
- Effective communication
- Problem solving
- Continuous learning mindset
- Adaptability to change
- Health and safety regulations
- Sales and upselling
Timeline
Hairdressing Assistant
Dongara hair & beauty
07.2023 - 01.2025
Pub Manager
Morowa hotel
03.2022 - 07.2023
Customer Service Manager
Woolworths
01.2015 - 06.2022
High School Diploma -
Quinn’s Baptist College