Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Ellis Langford

Melbourne,VIC

Summary

Proven track record of enhancing customer satisfaction and team efficiency, demonstrated during tenure at Colonial Leisure Group. Expert in customer service and organizational ability, I excel in high-pressure environments, ensuring seamless operations. Achievements include developing a loyal clientele underpinned by strong multitasking and clear communication skills. Learnt crucial interpersonal skills in a customer facing environment. Brings positive attitude and commitment to continuous learning and growth.

Overview

2
2
years of professional experience

Work History

Bartender

Colonial Leisure Group
12.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Achieved high customer satisfaction by providing excellent service and a personal experience
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Efficiently opened or closed the bar according to established procedures, as well as maintaining correct inventory levels.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.


Pool Lifeguard

Monash City Council
06.2023 - 11.2023
  • Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
  • Contributed to team success by actively participating in staff meetings and sharing valuable insights from personal experiences on the job.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensuring a welcoming environment for patrons.
  • Attentively monitored swimmers to identify distress.

Education

Bachelor of Commerce - Finance & Economics

University of Melbourne
Parkville, VIC
11.2025

Skills

Strong multitasking

Customer Service

Team player attitude

Clear and effective communication

Engaging personality

Organizational ability

Handling Difficult Customers

Professional Appearance

Highly reliable

Accomplishments

Nominated for bartend / waiter of the season.

Selected to serve notable VIP guests for private functions.

Languages

Chinese (Mandarin)
Limited Working

Timeline

Pool Lifeguard

Monash City Council
06.2023 - 11.2023

Bartender

Colonial Leisure Group
12.2022 - Current

Bachelor of Commerce - Finance & Economics

University of Melbourne

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Ellis Langford