Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

ELLIS LUCAS

Mandurah,WA

Summary

Front of house employee with 3+ years of diverse experience in customer service, logistics coordination, and quality control. Demonstrates strong skills in POS operations, customer relations, and staff training, consistently showing initiative and adaptability. Aspires to leverage these skills in a dynamic company, contributing to its growth and success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front of house staff

Stannards Dry Cleaners
07.2022 - Current
  • Manage transactions, operate POS systems, and balance cash daily, ensuring accurate financial records.
  • Foster strong customer relationships, resolving inquiries in-person and over the phone, enhancing customer satisfaction.
  • Sort, bag, and preserve garments, including wedding dresses, maintaining high-quality standards.
  • Organize stock, process orders, and ensure accurate dispatch and delivery, improving inventory management.
  • Coordinate with drivers for timely pickups and deliveries, managing dispatch software and storage systems efficiently.

Marketing Assistant Internship

Live Company Group/StART Art Global
03.2022 - 06.2022
  • Conducted marketing research and prepared press release content, enhancing campaign effectiveness.
  • Co-created sponsorship presentations, securing major partnerships and driving project success.
  • Collaborated with social media team to promote a major European concert, increasing event visibility.
  • Assisted in partnership research, identifying key contacts and improving marketing strategies.

Shift Manager

Joe & The Juice
12.2021 - 03.2022
  • Maintained hygiene standards, trained new staff on cleaning protocols, ensured compliance with 'esmiley' tracker.
  • Trained new employees in customer service, bar operations, and beverage preparation, enhancing team efficiency.
  • Collaborated with bar manager on stock management, optimized inventory levels, and ensured timely supply orders.

Juicer

Joe & The Juice
08.2021 - 12.2021
  • Crafted fresh juices, smoothies, and sandwiches, ensuring recipe accuracy and customer satisfaction.
  • Completed barista training, proficient in making various coffee beverages and latte art.
  • Maintained high hygiene standards behind the bar, ensuring a clean and safe environment.
  • Handled customer complaints effectively, ensuring a positive experience and repeat business.

Education

BA Philosophy -

University of Birmingham
Birmingham, UK
07.2021

A-Levels -

Maidstone Grammar School For Girls
Kent, UK
07.2018

GCSEs -

Newstead Wood Grammar School
07.2016

Skills

  • Phone Etiquette
  • Handling Complaints
  • Building rapport
  • Payment Processing
  • Stock management
  • Staff Coordination
  • Critical Thinking
  • Data Entry
  • Complaint resolution
  • Prioritization
  • Quality Control

Volunteer Experience

People & Planet, Remote

Sustainability Researcher (Data Entry & Analysis) | August 2021

•  University Ranking Project: Took part in a large-scale research project ranking all UK universities based on sustainability criteria, resulting in the publication of the People & Planet University League.

•  Remote Work & Time Management: Managed time flexibly and efficiently to meet tight weekly deadlines while working remotely.

•  Policy Analysis & Evaluation: Completed training and research for evaluating the 'Staff and Human Resources' departments, analysed university policy documents and assessed them against a rating framework

Certification

Responsible service of alcohol- SITHFAB021 (WA)

Timeline

Front of house staff

Stannards Dry Cleaners
07.2022 - Current

Marketing Assistant Internship

Live Company Group/StART Art Global
03.2022 - 06.2022

Shift Manager

Joe & The Juice
12.2021 - 03.2022

Juicer

Joe & The Juice
08.2021 - 12.2021

BA Philosophy -

University of Birmingham

A-Levels -

Maidstone Grammar School For Girls

GCSEs -

Newstead Wood Grammar School

Similar Profiles

CREATE PROFILE
ELLIS LUCAS