- Theatre - I am an amateur theatre director who regularly directs and sees theatre in my local area
- Food - avid cook and foodie
- Outdoor Adventuring - avid hiker
- Travel - I greatly enjoy experiencing the world around me
- Prop building - I regularly construct theatre props
- World history
- Quiz nights/Trivia
- Fitness (Running)
Ellis R. Kinnear
Summary
I am an incredibly knowledgeable and professional individual who possesses a strong a varied background in people-based roles. I have effectively handled complex claims analysis, maintained various kinds of customer accounts and facilitated a wide range of communications with an even wider variety of stakeholders, ensuring consistent, clear and friendly communications and timely and creative solutions to all issues, simple or complex. I have demonstrated a strong ability to quickly learn any knowledge and skills applicable to my position, a talent for interacting with people from all walks of life (with a particular talent for relationship building, negotiation and conflict resolution) and an attention to detail that is second to none.
Overview
6
6
years of professional experience
Work History
Claims Officer
QBE Australia
08.2022 - Current
- Managed a portfolio of 120+ claims efficiently, prioritising workloads and tasks based on urgency of case to ensure company and legislative deadlines were consistently met
- Worked with brokers, loss adjusters and insureds to collect, analyse and assess evidence in a fair and timely manner, to ensure all cases were assessed accurately based upon their circumstances.
- Negotiated settlements with policyholders, ensuring settlements were fair and accurate to maintain positive company-client relationships
- Worked with brokers, policy holders and Technical Staff to resolve any service or decision disputes in an unbiased and timely manner
- Provided email and over-the-phone customer service, ensuring all communications were logged and stakeholders were communicated with in a friendly and professional manner.
- Identified potential subrogation opportunities through careful examination of case details.
- Maintain and facilitate communications between various internal and external departments (inc. Underwriters and Builders) to ensure coverage is properly and accurately afforded.
- Apply creative thinking to complex matters, consulting various internal branches to assist in enquiries of unusual natures
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
Assistant Facility Manager
KBH Group (KeepSafe Storage)
04.2021 - 08.2022
- Maintained consistent professional and friendly contact with current and potential clients, ensuring their storage needs were being catered too within company and SSAA policy
- Facilitated delivery of good to units on the behalf of clients, ensuring all goods were delivered promptly and securely without compromising the security standards of the facility.
- Negotiated costing disputes with clients, resolving any disputes in a manner that would satisfy customers and would maintain positive relationships with the facility
- Facilitate truck and trailer bookings for clients, ensuring that all vehicles were treated carefully and returned in a timely manner, so that no other clients were impacted
- Manage client payment accounts, accurately maintaining payment records and communication logs
- Pursue overdue debtors in a friendly and professional manner, making sure they settled any outstanding debts in a timely manner
- Conduct inventory of overdue debtor's units, ensuring that all legal guidelines were adhered to.
- Conduct regular facility checks, ensuring all maintenance and security concerns were accurately logged and actioned appropriately
- Ordered, maintained and distributed supplies and inventory.
Customer Service Associate
Ampol (Formerly Caltex)
06.2018 - 04.2021
- Handle large volumes of customers on a daily basis, ensuring all customers were served in a friendly and professional manner and left with all needs satisfied
- Handled customer complaints in a prompt, timely and professional manner, resolving any and all complaints with customer satisfaction in mind
- Constantly monitor the Fuel Station premises ensuring that all activities were being conducted safely and no safety procedures were being breached
- Maintain a high knowledge of all products stocked so that all customer enquiries could be resolved promptly
- Maintain a high level of hygiene to ensure all food service practices were met
- Prepare food and coffee for customers, ensuring clear communication so that all orders were delivered accurately
- Receive and fill all stock orders, checking all stock against order and delivery dockets making sure that not items were missed
Venue Technician
Perth Fringe Festival 2021
01.2021 - 02.2021
- Set-up and maintain highly sensitive and valuable live performance lighting and sound equipment
- Communicate with artists and Venue Management to ensure all technical requirements were met in a manner that satisfied the performer's artistic desires and venues logistical and budgetary guidelines
- Maintain positive relationships with artists to ensure that they had a consistently supportive and welcoming environment to perform their shows.
- Collaborate with other venue staff to keep shows running in a timely manner
- Program lighting and sound equipment to suit each individual performer's requirements
- Maintain communication with security and venue management to ensure the safety of performers and patrons
- Apply creative thinking to create light and sound scapes that would support the artists' visions
Education
Bachelor of Arts - Theatre Arts
Curtin University
Perth, WA10-2020
Skills
- Claims analysis
- Technical knowledge
- Investigation techniques
- Policy Interpretation
- Problem-Solving
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Data Entry
- Microsoft Office
- Relationship Building
Interests
Timeline
Claims Officer
QBE Australia
08.2022 - Current
Assistant Facility Manager
KBH Group (KeepSafe Storage)
04.2021 - 08.2022
Venue Technician
Perth Fringe Festival 2021
01.2021 - 02.2021
Customer Service Associate
Ampol (Formerly Caltex)
06.2018 - 04.2021
Bachelor of Arts - Theatre Arts
Curtin University
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