Summary
Overview
Work History
Education
Skills
Languagesandotherskills
References
Languages
Timeline
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Ellisa Lam

Sydney,Australia

Summary

Am a detail-oriented team player with strong organizational skills and able to handle multiple projects simultaneously with a high degree of accuracy. Willing to take on added responsibilities to meet team goals. I'm ready to take on new professional challenges as part of a growth-oriented company.

Overview

8
8
years of professional experience

Work History

Service Delivery Coordinator - SDC

MSS Security
07.2022 - Current
  • In charge over 150 security officers and ensure there is sufficient staff to cover during instances of sickness, annual leave, long service leave (LSL).
  • Regularly liaising with sites daily to verify roster accuracy and ensure real-time rostering goals are achieved.
  • Collaborate with client to address and fulfill rostering and service booking needs.
  • Proficiently addressing site-specific issue including training levels and clearances, optimizing training expenditures in alignment with quotes, contracts, and customer requirements.
  • Able to identify, document, and propose solutions for any non-compliance issues that could impact service quality.
  • Respond to incoming calls/ emails in a professional manner and providing assistance as needed
  • Able to identify and lodge incident reports for any unsafe conditions or practices to ensure timely resolution of potential hazards (injuries, illnesses, near misses, spills) in a timely manner.

Domestic Casino Executive Host - CEH

The Star
04.2018 - 06.2022
  • Meet and Greet VIP guest upon arrival and fare well upon departure
  • Providing 5 stars services via phone, email as well as face to face
  • Consistency achieved personal and department sales/growth goals
  • Actively develop and maintain in house customer relationship
  • Ensure to meet up with internal policies and regulatory requirements and auditing purposes
  • RSVP guest for upcoming events in Salesforce CRM platform
  • Hosting on site/ off site for various exclusive events/promotions/tournaments
  • Co-ordinated tele-market events and casino promotions to new and inactive customers by email/mail/phone.

VIP International Business Services Coordinator

The Star
02.2017 - 04.2018
  • Responsible for VIP hotel/restaurant/limousine/flight bookings
  • Daily billing reconciliation
  • Handle guest queries indirectly
  • Investigate and response to all Customer Relation Executive's feedback/queries for Domestic, Local as well as international customer
  • Respond to incoming calls in professional manner.

Education

Bachelor of Hospitality Management -

WILLIAM BLUE COLLEGE
North Sydney, New South Wales
02.2015

High School Certificate -

MERRYLANDS HIGH SCHOOL
Merrylands, New South Wales
01.2012

AIN - Assistant in nursing, Certificate III in Health Service Assistance -

WETHERILL PARK COLLEGE
Wetherill Park, New South Wales
01.2012

Skills

  • Customer Relations
  • Documentation skills
  • Invoicing understanding
  • Schedule Management
  • Attention to Detail
  • Teamwork and Collaboration
  • Multitasking

Languagesandotherskills

Fluent in English and Vietnamese, Strong customer service, Attention to details, Data entry, Experienced with ADP Payforce, Proficient in Microsoft Office Suite, Proficient in the Hirum Front Office - check in system, Proficient in the Onity Key System, Proficient in the Opera - check in system

References

  • Rose Luong, Techincal Service Officer, 0424 286 666, rose.luong@sydney.edu.au
  • Jessica Nguyen, Service Delivery Team Leader, 0487 900 020, Jessica.Nguyen@msssecurity.com.au

Languages

Vietnamese
Native or Bilingual

Timeline

Service Delivery Coordinator - SDC

MSS Security
07.2022 - Current

Domestic Casino Executive Host - CEH

The Star
04.2018 - 06.2022

VIP International Business Services Coordinator

The Star
02.2017 - 04.2018

Bachelor of Hospitality Management -

WILLIAM BLUE COLLEGE

High School Certificate -

MERRYLANDS HIGH SCHOOL

AIN - Assistant in nursing, Certificate III in Health Service Assistance -

WETHERILL PARK COLLEGE

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