Summary
Overview
Work History
Skills
Timeline
Generic

Ellis (El) Wood

Keysborough,VIC

Summary

I am an astute medical administrative professional trained in appointment scheduling, front desk management and recordkeeping. I help my team to maintain office operations at optimal levels, with great organisational and multitasking abilities. I am skilled at typing correspondence and managing patient files with care and confidentiality. I pride myself in creating a warm and welcoming first experience for patients, especially those who may experience medical worry or anxiety.


Overview

7
7
years of professional experience

Work History

Medical Receptionist

Chelsea Heights Medical Centre
03.2023 - Current
  • Managed patient scheduling and appointment coordination to optimize clinic workflow.
  • Assisted in electronic health record management, ensuring accuracy and confidentiality of patient information.
  • Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
  • Processed Work Cover claims and verified patient eligibility, maintaining compliance with regulations.
  • Monitored inventory levels of medical supplies, coordinating timely reorders to support clinic operations.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.

Coles Team Member

Coles Group
09.2018 - 03.2023
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Facilitated team training sessions, improving overall performance and knowledge of best practices.
  • Devised and implemented processes and procedures to streamline operations.

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Office administration
  • Medical billing
  • Invoice processing
  • CPR certified
  • Proficient in Best Practice, HotDoc

Timeline

Medical Receptionist

Chelsea Heights Medical Centre
03.2023 - Current

Coles Team Member

Coles Group
09.2018 - 03.2023
Ellis (El) Wood