Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ellisha Venz

Chambers Flat,QLD

Summary

I am currently seeking a full-time position that will challenge my abilities within a new work environment. I have over 7 years of experience working in customer service role. I am currently at MMT Print where I work in a busy, fast-paced environment. I take pride in the customer service I provide & I have been recognized for continually going above & beyond for my clients.

Overview

9
9
years of professional experience

Work History

Customer Service Representative/Account Manager

MMT Print
08.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing orders, improving overall customer experience.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Despatch

Sunprints T-Shirts & Clothing
10.2020 - 07.2021
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored and tracked dispatch communication systems.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Maintained detailed records of all dispatched shipments, ensuring documentation was organized and readily available for reference or auditing purposes.

Finance & Insurance Business Manager

Oldmac Toyota Springwood/Cleveland
01.2019 - 03.2020
  • Streamlined loan application processes for quicker approvals and increased productivity.
  • Successfully closed deals with a high rate of client retention and repeat business.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance at all times.
  • Provided clear communication throughout the loan process, keeping clients informed every step of the way.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Calculated quotes and educated potential clients on insurance options.

Admin/Accounts

All One Electrical
07.2018 - 12.2018
  • Developed a comprehensive understanding of industry-specific billing practices and regulations in order to effectively manage customer accounts.
  • Responded to inbound inquiries regarding accounts and payments.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Processed timecards and payroll data for team of employees.

Reception/Sales Assistant

Sunprints T-Shirts & Clothing
11.2014 - 07.2018
  • Processed transactions accurately while maintaining a high level of customer service.
  • Built rapport with repeat customers
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Education

Certificate III Children Services -

Certificate II Hospitality -

Completed UniLearn Course with TAFE Queensland -

TAFE Queensland
Alexandra Hills, QLD
06.2021

High School Diploma -

Browns Plains State High School
Browns Plains, QLD
11.2014

Skills

  • I believe I am an extremely fast learner; I have good time management skills; am very organised & I have no problem meeting deadlines I can work independently or within a team I have good communication skills, both written & verbal, from years of liaising with customers & suppliers I go above & beyond for my clients providing high quality customer service

References

Can supply references on request.

Timeline

Customer Service Representative/Account Manager

MMT Print
08.2021 - Current

Despatch

Sunprints T-Shirts & Clothing
10.2020 - 07.2021

Finance & Insurance Business Manager

Oldmac Toyota Springwood/Cleveland
01.2019 - 03.2020

Admin/Accounts

All One Electrical
07.2018 - 12.2018

Reception/Sales Assistant

Sunprints T-Shirts & Clothing
11.2014 - 07.2018

Certificate III Children Services -

Certificate II Hospitality -

Completed UniLearn Course with TAFE Queensland -

TAFE Queensland

High School Diploma -

Browns Plains State High School

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Ellisha Venz