Ellisse Lucas
Baranduda,Australia
Summary
Organised and reliable professional with strong administrative, communication, and time management skills developed through support work and frontline customer service. Experienced in handling sensitive information, coordinating schedules, managing documentation, and using Microsoft Office tools. Enthusiastic about bringing my attention to detail and team-focused mindset to foster collaboration and continuous improvement in a progressive work environment.
Overview
8
8
years of professional experience
Work History
Home Care Support Worker
BaptistCare
Albury, Australia
06.2023 - Current
- Deliver person-centred care and domestic support to elderly clients in their homes.
- Independently manage schedules and daily tasks while maintaining a high standard of service and hygiene.
- Provided frontline service, liaising with clients and internal teams to coordinate daily operations
- Support clients in building routines and accessing necessary services and supplies.
- Promote client independence by encouraging active participation in daily tasks.
- Maintained accurate records and reported on service delivery outcomes
- Communicate regularly with supervisors and team members to ensure consistent, quality care.
- Provide emotional support, fostering trust and positive relationships with clients.
Disability & Youth Support Worker
Aspire Support Services
Albury, Australia
01.2022 - Current
- Support individuals living with disability in daily living, community engagement, and life skills development.
- Collaborate with care teams and families to provide consistent, respectful, and safe support.
- Assist with medical routines, documentation, and monitoring individual plans.
- Work independently in home and community-based environments with high professionalism and confidentiality.
- Build strong rapport with clients, tailoring support to individual needs and preferences.
- Facilitate access to services and assist clients with goal setting and plan progression.
- Use digital tools for documentation and communication with care coordinators.
- Handle challenging behaviours calmly and with empathy, following behaviour support strategies.
Hairdressing Apprentice
Mava Hair
Yarrawonga, Australia
01.2019 - 01.2021
- Supported the salon owner with daily business operations as the first employee, contributing to the establishment and growth of the salon.
- Managed product and retail displays, ensuring cleanliness, visual appeal, and optimal stock levels to enhance the customer experience.
- Assisted in developing and scheduling Instagram content, including styling product photography and crafting engaging captions.
- Coordinated client bookings and front-desk activities, delivering high-quality customer service, and maintaining smooth appointment flow.
- Provided support in salon services such as washing, coloring, and blow-drying to ensure a seamless client experience.
Waitress
Byramine Homestead
Burramine, Australia
01.2017 - 01.2018
- Delivered excellent customer service and maintained a tidy, welcoming environment.
- Assisted with inventory and restocking, honing communication and multitasking skills.
- Supported food and beverage service during peak periods with efficiency and professionalism.
- Handled customer queries and complaints with patience and a positive attitude.
- Worked collaboratively with kitchen and front-of-house teams to ensure smooth service.
Education
Certificate IV - Disability Support
Sureway Skills Training
07-2024
Year 12 - VCE
Sacred Heart College
Yarrawonga01.2019
Certificate III - Allied Health Assistance
GoTafe
10-2018
Certificate III - Health Services Assistance
GoTafe
10-2018
Skills
- Client-centered support and empowerment
- Remote work proficiency
- Time management and organisation
- Adaptability and initiative
- Microsoft Office proficiency
- NDIS knowledge and support planning
- Cultural awareness and inclusive practice
- Personal care and health monitoring
- Conflict resolution
- Service coordination
- Verbal and written communication
- Adaptability and flexibility
- Medical record-keeping
- Behavioral management
- Case management experience
- Dependable and responsible
Additional Information
Based in regional Victoria, with experience working remotely and independently, Interested in traineeship opportunities and upskilling in support coordination, Passionate about supporting individuals in achieving their personal goals, Strong work ethic, adaptable to changing environments, and eager to grow in a team-focused role
Certifications And Checks
- CPR & First Aid (Current)
- Working With Children Check (WWCC) - Completed
- National Police Check - Completed
- COVID-19 Vaccination Certificate - Completed
- NDIS Worker Screening - Completed
- Current Driver's Licence - Yes
References
References available upon request.
Timeline
Home Care Support Worker
BaptistCare
06.2023 - Current
Disability & Youth Support Worker
Aspire Support Services
01.2022 - Current
Hairdressing Apprentice
Mava Hair
01.2019 - 01.2021
Waitress
Byramine Homestead
01.2017 - 01.2018
Certificate IV - Disability Support
Sureway Skills Training
Year 12 - VCE
Sacred Heart College
Certificate III - Allied Health Assistance
GoTafe
Certificate III - Health Services Assistance
GoTafe
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