Eliana Michalski
Bayswater
Summary
My aim is to serve customers with enthusiasm and patience no matter their situation as well as use my time as effectively as possible to perform all my needed tasks.
With my experience with team leadership, operational management, and customer service excellence i utilise strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FRONT OF HOUSE
GET CHUNKY VICTORIA PARK
12.2023 - Current
- Focus on the face to face interaction with customers, which includes packing their items, as well as assembling products, cleaning the front and back of house, cash handling, barista training, preparing ingredients and packing for delivery orders in a timely manner.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
Sales Assistant
Bakers Delight Morley
04.2022 - 10.2023
- Handled commercial and customer deliveries.
- Collaborated with bakers to facilitate the mixing and preservation of dough, contributing to the seamless operation of the bakery.
- Took an active role in organizing and presenting bakery products to customers, ensuring a visually appealing display.
- Demonstrated precision in counting and handling money.
- Took responsibility for overseeing the produce section, ensuring quality of service to customers.
CUSTOMER SERVICE OFFICER
HOBAN RECRUITMENT
11.2023 - 06.2024
- Work stadium/park events where security/customer service staff are required. E.g, Security for the Foo Fighters or Perth Glory.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Clerk
Hungry Jacks Ascot
08.2021 - 03.2022
- Interacted directly with customers in a dual role at both the front counter and the drive-through. This encompassed not only taking orders but also handling the entire process, including packing orders, ensuring cleanliness, and assembling items as needed.
- Kept front check out area clean and organized for efficient service.
Junior Admin
Essential Tiling and Stone
07.2020 - 04.2021
- Proficiently reconciled credit card transactions, demonstrating keen attention to financial details.
- Managed incoming booking phone calls with a focus on providing excellent customer service. Additionally, played a pivotal role in the financial operations by processing bank transactions (eft allocations) and cheque payments for the company.
Education
HIGH SCHOOL GRADUATION DIPLOMA -
Chisholm Catholic College
01.2023
Bachelor of Science - Anatomy And Human Biology
University of Western Australia
Perth, WA06-2027
Skills
- Organization
- Communication
- Time Management
- Attention to Detail
- Problem Solving
- Technical Skills
- Front of House Management
- Team leadership
- Decision-making
- Staff management
- Task delegation
Certification
- NDIS Training Certificate - December 2022
- Letter of Recognition, UWA - 2024
- Certified Barista Training - 2024
Languages
English
Native or Bilingual
Polish
Native or Bilingual
German
Limited Working
Timeline
FRONT OF HOUSE
GET CHUNKY VICTORIA PARK
12.2023 - Current
CUSTOMER SERVICE OFFICER
HOBAN RECRUITMENT
11.2023 - 06.2024
Sales Assistant
Bakers Delight Morley
04.2022 - 10.2023
Sales Clerk
Hungry Jacks Ascot
08.2021 - 03.2022
Junior Admin
Essential Tiling and Stone
07.2020 - 04.2021
HIGH SCHOOL GRADUATION DIPLOMA -
Chisholm Catholic College
Bachelor of Science - Anatomy And Human Biology
University of Western Australia
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