Elloise Baroutis
Endeavour Hills,VIC
Summary
A Knowledgeable and dedicated customer service professional with extensive experience in sales and account management. A reliable team player with an outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated,Articulate, energetic and results-oriented with exemplary passion for developing relationships, and taking on new challenges.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
National Hearing Care Australia Pty Ltd
Business Manager
Sky Maintenance Pty Ltd
03.2020 - Current
- Managed both sales and operations teams with a focus on lead generation and service delivery
- Developed and maintained positive customer / client relationships
- Customer and vendor communication with particular attention to problem resolution.
- Negotiation with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.
- Account management, maintaining accurate records and ensuring compliance with industry regulations.
- Hiring and training of new employees.
Customer Service and Sales Representative
Ecotech Melbourne Pty Ltd
06.2017 - 03.2020
- Establish and maintain strong customer relationships, providing exceptional service.
- Expand customer base through cold calling, networking, and relationship building.
- Generate additional sales opportunities with upselling and cross-selling techniques.
- Participate in trade shows and conferences to network and generate leads.
Team Leader, Customer Service
CPM Australia Pty Ltd
03.2005 - 01.2008
- Establish and maintain strong customer relationships, providing exceptional service.
- Expand customer base through cold calling, networking, and relationship building.
- Generate additional sales opportunities with upselling and cross-selling techniques.
- Mentor customer service team, monitoring output and performance
Customer Service Representative
National Hearing Care Australia Pty Ltd
11.2003 - 03.2005
- Establish and maintain strong customer relationships, providing exceptional service.
- Expand customer base through cold calling, networking, and relationship building.
- Resolve customer complaints with empathy
- Train new Customer Service Representatives on company policies, procedures, and best practices.
Sales Representative
Modere Australia Pty Ltd
04.2000 - 02.2003
- Customer service and sales
- Promotions
- Phone sales
Education
Advanced Diploma - Specialized Nutrition
Holmesglen Institute TAFE
Glen Waverley, VIC2016
Advanced Diploma - Naturopathic Medicine
Holmesglen Institute TAFE
Glen Waverley, VIC2016
Advanced Diploma - Western Herbal Medicine
Holmesglen Institute TAFE
Glen Waverley, VIC2016
Certificate IV - Training And Assessment
Western Sydney Institute
Strathfield, NSW2003
Certificate III - Investigative Services
Melbourne Training Institute
Melbourne, VIC2002
Certificate III - Sales, Merchandising, And Marketing
Melbourne Training Institute
Melbourne, VIC2002
Skills
- Customer Service
- Sales expertise
- Staff management/ training
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Customer Relationship development and management
- Call centre / Phone sales experience
Timeline
Business Manager
Sky Maintenance Pty Ltd
03.2020 - Current
Customer Service and Sales Representative
Ecotech Melbourne Pty Ltd
06.2017 - 03.2020
Team Leader, Customer Service
CPM Australia Pty Ltd
03.2005 - 01.2008
Customer Service Representative
National Hearing Care Australia Pty Ltd
11.2003 - 03.2005
Sales Representative
Modere Australia Pty Ltd
04.2000 - 02.2003
Customer Service Representative
National Hearing Care Australia Pty Ltd
Advanced Diploma - Specialized Nutrition
Holmesglen Institute TAFE
Advanced Diploma - Naturopathic Medicine
Holmesglen Institute TAFE
Advanced Diploma - Western Herbal Medicine
Holmesglen Institute TAFE
Certificate IV - Training And Assessment
Western Sydney Institute
Certificate III - Investigative Services
Melbourne Training Institute
Certificate III - Sales, Merchandising, And Marketing
Melbourne Training Institute
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