Summary
Overview
Work History
Education
Skills
Timeline
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Ellora Stephen

Perth,WA

Summary


Knowledgeable Shift Manager with history of managing shift operations efficiently and leading teams to meet organizational objectives.. Demonstrated success in coordinating team efforts and ensuring high standards of service. Utilizes strong problem-solving abilities and effective communication to address challenges promptly . Track record of enhancing team performance through employee coaching and strategic planning.

Overview

4
4
years of professional experience

Work History

Shift Manager

McDonalds
01.2023 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Cross-trained crew members on different duties to increase coverage.
  • Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
  • Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
  • Conducted regular performance evaluations for team members, providing constructive feedback and setting clear goals for improvement where needed.

Team Leader

Hungry Jacks
06.2020 - 12.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Education

High School Diploma -

Eastern Hills Senior Highschool
Perth, WA
10-2023

Skills

  • accurate cash-handling
  • fast learning and adaptive
  • Reliable and responsible
  • Attention to detail
  • Multitasking Abilities
  • Customer complaint resolution
  • Safe food handling
  • Strategic planning
  • Coaching and mentoring
  • Collaboration and teamwork
  • Organization and time management
  • Friendly, positive attitude

Timeline

Shift Manager

McDonalds
01.2023 - Current

Team Leader

Hungry Jacks
06.2020 - 12.2022

High School Diploma -

Eastern Hills Senior Highschool

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Ellora Stephen