Ellouise O'Toole
Brisbane,Australia
Summary
Motivated and eager student seeking to transfer into a Bachelor of Laws/Business Management in Semester 1, 2025. Enthusiastic about gaining hands-on experience in the legal field, I am looking for an administrative role where I can contribute to a dynamic team while developing my skills in a professional environment. Experienced with customer service, focusing on building strong customer relationships. Utilise effective communication techniques and problem-solving skills to address customer needs promptly. Ready to apply my skills and enthusiasm to support the goals of the company. Technologically proficient with experience in various office programs. Possessing a strong willingness to learn and grow, I am driven to adapt quickly to new tools and processes while maintaining a positive and proactive attitude. Passionate about taking on new challenges and continuously expanding my skill set to deliver high-quality results.
Overview
3
3
years of professional experience
Work History
Family Nanny
Multiple Families
02.2022 - Current
- Managed challenging behaviour effectively by implementing positive discipline techniques.
- Developed strong relationships with both parents and children, fostering trust and open communication.
- Collaborated with parents to ensure consistency in childcare approach between home and babysitter settings.
- Observed changes in behaviour or health concerns promptly reporting them to parents for further evaluation.
- Promoted educational development by assisting with homework and school projects.
- Implemented engaging learning activities based on individual interests of each child under care.
Customer Service Assistant
The Standard Market Company
08.2022 - 12.2023
- Delivered exceptional customer service by welcoming and assisting customers, ensuring a positive and professional experience
- Managed and operated the Point of Sale (POS) system, including processing EFTPOS transactions and adhering to cash handling procedures
- Maintained store cleanliness, organisation, and presentation to create an inviting shopping environment
- Assisted with inventory management and stock displays, ensuring products were attractively presented for sale
- Prepared fresh food items, including juices and light snacks, while adhering to health and safety standards
- Completed ad hoc tasks as directed by the manager to support store efficiency and operations
Education
Bachelor of Business Management - Business Economics, International Business
University of Queensland
Brisbane, QLD11-2027
High School -
Brisbane Girls Grammar School
Brisbane, QLD11-2024
Skills
- Digital literacy and data entry
- Strong attention to detail
- Cost-benefit analysis
- Report writing and presenting
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organisational and time management skills
- Complaint resolution
- Customer consultation
- First aid
Timeline
Customer Service Assistant
The Standard Market Company
08.2022 - 12.2023
Family Nanny
Multiple Families
02.2022 - Current
Bachelor of Business Management - Business Economics, International Business
University of Queensland
High School -
Brisbane Girls Grammar School
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