Elluka Banno

This particular company is owned by my dad. Since working in realestate and learning how to make bookings, online and over the phone transactions, handle customers, talk to people confidently in person and over the phone, but mainly prospect and bring in work/customers, i have been helping him by doing some of the admin work on the side. (Unpaid)

• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.
• Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
• Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
• Tailored communication style to meet diverse client needs, building trust and rapport.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
• Developed loyal customer base by providing consistent, high-quality service.
• Performed cash, card, and check transactions to complete customer purchases.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
• It was a small understaffed Diner so at a young age, I had to run the floor on my own. In doing that i picked up managing skills, supervisor skills, Learnt how to keep things running smoothly in a rush hour, how to handle un-satisfied customers ect.
• Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
• Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.