Overview
Work History
Education
Timeline
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Elizabeth Gibson

Bondi Junction,NSW

Overview

8
8
years of professional experience

Work History

Administrative Officer

Achmea Farm Insurance
05.2023 - 12.2023
  • Award winning employee for ability to act swiftly addressing a system error.
  • Trained across many departments to assist with backlog and processing.
  • Created, prepared, and delivered reports to various departments.
  • Supervised and guided new employees and responded quickly to questions.
  • Managed files and records for clients.
  • Created, prepared, and delivered reports to various departments.
  • Developed and updated spreadsheets and databases to track, analyze, and report on billing data.

Client Support Officer

Land Registry Services
01.2023 - 05.2023
  • Inbound and outbound complex calls from solicitors regarding registration of property law documents.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Administrative tasks to follow up on.
  • Monitoring daily targets with supervisor within a small team to ensure all deadlines and statistics were met.

Clerical Administrative Assistant

Department Of Health
09.2021 - 03.2022
  • Processing hospital referrals for patients across the public health system.
  • Cross referencing data, answering emails/ phone calls and delivering this information to other staff members.
  • Created and maintained databases to track and record data.
  • Developed strategies to streamline and improve office procedures.

Wealth Service Representative

MLC- NAB
01.2021 - 05.2021
  • Answering phone calls helping customers with their superannuation contributions
  • Dealing with complex monetary and banking information surrounding insurance, investments, withdrawals and often financial hardship claims
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Scheduled appointment to resolve more complex issues.
  • Updated account information to maintain records.

Receptionist

Richard Crookes Constructions
10.2020 - 01.2021
  • Handled incoming enquires, responding to all emails and directing all phone calls promptly to the correct project manager.
  • Greeted incoming visitors and customers professionally and ensuring reception/meeting rooms were always tidy.
  • Distributing mail across the office and processing orders to ensure the all supplies were up to date.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Customer Service Representative

MasterCard
03.2020 - 08.2020
  • Managing credit card points and transferring balances between accounts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Client Contact Advisor

NHSBSA
01.2019 - 01.2020
  • Providing updates regarding complicated pension’s transfers, payments, refunds and bereavements.

Waitress

Bella Italia
01.2016 - 01.2019

Education

Bachelor of Arts - History With English Literature

Sheffield Hallam University
Sheffield, UK
05.2018

Timeline

Administrative Officer

Achmea Farm Insurance
05.2023 - 12.2023

Client Support Officer

Land Registry Services
01.2023 - 05.2023

Clerical Administrative Assistant

Department Of Health
09.2021 - 03.2022

Wealth Service Representative

MLC- NAB
01.2021 - 05.2021

Receptionist

Richard Crookes Constructions
10.2020 - 01.2021

Customer Service Representative

MasterCard
03.2020 - 08.2020

Client Contact Advisor

NHSBSA
01.2019 - 01.2020

Waitress

Bella Italia
01.2016 - 01.2019

Bachelor of Arts - History With English Literature

Sheffield Hallam University

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Elizabeth Gibson