Elly Jeong

- Working as waiter / all-rounder for a popular casual restaurant specializing in light –style pork cutlet and offer a variety of menus.
- Taking care of 20 tables (pax 70-80) within a team of 6 to 7 waiters / all rounders.
- Cleaning the entire restaurant and setting up tables
- Taking and confirming customer orders.
- Preparing food and beverage and serving to tables.
- Responding to any customer enquiries or objections in a polite and efficient manner.
- Coordinating with other team members to ensure smooth and professional service.
- Clearing dirty plates, cutlery and cups to the kitchen/wiping down and setting tables.
- Preparing the customer’s bill and handling payments at the cash register.
- Operation of delivery orders.
- Attending to any other duties as directed by the manager on site.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Filled condiments and napkin containers during slack periods.

- Working as an all-rounder for a popular café restaurant specializing in croiffles and desserts, serving food and beverages.
- Taking care of 20 tables within a team of 5 to 7 employees / all rounders.
- Greeting and accepting and confirm customer orders.
- Preparing and serving food and beverages to tables.
- Responding to any customer enquiries or objections in a polite and efficient manner.
- Accepting customer’s order for delivery and preparing food and drinks.
- Handout and check pick-up menus to delivery drivers.
- Coordinating with other team members to ensure smooth and professional service.
- Clearing and removing dirty plates, cutlery and cups to the kitchen and wiping down and setting tables.
- Preparing the customer’s bill and handling payments at the cash register.
- At the end of service cleaning the entire restaurant.
- Attending to any other duties as directed by the manager on site.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with friendly service.
- Recognized by management for providing exceptional customer service.