Elly Kolettis
Yarraville
Summary
Seasoned customer service professional with over 20 years of experience across diverse industries, offering a wealth of knowledge and a proven track record of excellence. Highly professional and detailed oriented, I am committed to delivering exceptional service while continuously seeking opportunities to grow and learn and achieve both personal and organisational goals. Known for thriving in both collaborative team environments and independent roles, I bring a respectful and honourable, approach to every interaction. Eager to contribute my expertise and dedication to, All Roads Traffic, and drive for outstanding customer service.
Overview
13
13
years of professional experience
Work History
Banking Specialist
Bank Of Melbourne
08.2016 - 11.2021
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Administrative Office Manager
Dodo Telecommunications Head Office
01.2014 - 07.2016
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Liaised between departments on behalf of the CEO to facilitate collaboration and drive progress towards shared goals.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Reduced costs by negotiating vendor contracts for office supplies and services.
- Maintained extensive investment files and all archives for all managed funds.
Technical Trainer
Telstra UCMS
09.2012 - 11.2013
- Maintained detailed records of employee progress throughout training programs, allowing managers to easily track improvements over time.
- Provided ongoing support for trainees of technical training programs, answering questions or offering additional resources when needed.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
Corporate Banking Relationship Manager
Bank of Cyprus
08.2011 - 09.2012
- Negotiated favorable loan terms and conditions, ensuring mutually beneficial outcomes for both the bank and clients.
- Collaborated with cross-functional teams to develop customized financial solutions tailored to clients'' unique needs and objectives.
- Delivered comprehensive financial analysis, enabling informed decision making regarding complex lending transactions.
- Analyzed financial data to determine if loan met acceptable risk standards.
- Supported other account officers in efforts to obtain new business and retain existing bank relationships.
- Protected bank interests by consistently monitoring credit exposure and covenant compliance within assigned portfolio accounts.
Dispensary Assistant
Maria Stogiannis Pharmacy
01.2010 - 06.2011
- Collaborated with coworkers to maintain a clean, organised, and efficient workspace for optimal productivity.
- Resolved customer complaints or concerns professionally, maintaining a positive image of the dispensary at all times.
- Ensured a safe and welcoming environment for customers, addressing concerns and answering questions promptly.
- Streamlined dispensary operations by effectively organizing product displays and inventory management.
- Supported team members during busy periods, ensuring timely service for all customers.
- Assisted in maintaining accurate inventory records, conducting regular audits and restocking as needed.
Childcare Assistant
Newport Primary School
02.2009 - 12.2009
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
Education
GED -
St Nicholas Greek Orthodox College
Yarraville, VIC12.2006
GED -
Bayside Seconday College
Altona North Campus10.2006
Skills
- Exceptional Leader
- Results Driven
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Conflict Resolution
- Multitasking
- Attention to detail
- Complaint Handling
- Client Relations
Languages
Greek
Native or Bilingual
References
Upon Request
Timeline
Banking Specialist
Bank Of Melbourne
08.2016 - 11.2021
Administrative Office Manager
Dodo Telecommunications Head Office
01.2014 - 07.2016
Technical Trainer
Telstra UCMS
09.2012 - 11.2013
Corporate Banking Relationship Manager
Bank of Cyprus
08.2011 - 09.2012
Dispensary Assistant
Maria Stogiannis Pharmacy
01.2010 - 06.2011
Childcare Assistant
Newport Primary School
02.2009 - 12.2009
GED -
St Nicholas Greek Orthodox College
GED -
Bayside Seconday College
Similar Profiles
Adam Hang ChungAdam Hang Chung
Customer Service Specialist at Bank of MelbourneCustomer Service Specialist at Bank of Melbourne
Shane HansenShane Hansen
Lending Area Manager at Bank Of MelbourneLending Area Manager at Bank Of Melbourne
JANSU ERGINJANSU ERGIN
Corporate Customer Service Officer at Bank Of MelbourneCorporate Customer Service Officer at Bank Of Melbourne