Summary
Overview
Work History
Education
Skills
Links
References
Certification
Software
Languages
Work Availability
Work Preference
Timeline
AdministrativeAssistant
Elly Mai

Elly Mai

Sunshine West,VIC

Summary

Elly is an integrous and versatile E-Commerce/Warehouse Assistant eager to contribute to team success through hard work, attention to detail and gregarious attitude. A clear understanding of logistical processes, resolving inventory discrepancies and online fulfillment issues from warehouse and store experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Warehouse Assistant (E-Commerce)

Harrolds
Melbourne CBD (Head Office/Warehouse/Collins Store), Victoria
05.2021 - 10.2024
  • Registered high-value (15+ brands worth hundreds of thousands of dollars) and high-volume merchandise in Pronto using supplier invoices and buying plans.
  • Generated over 1,000 new SKUs and updated cost and recommended retail prices (RRP) and product details in Pronto and purchase orders.
  • Prepared incoming paid products on buying sheets (made-to-measure/assorted luxury brands) in advance of warehouse and store arrival.
  • Regularly monitoring sales orders in various statuses, voiding invalid ones, and pushing through idle orders ensures the system remains up to date and helps maintain an efficient order management process.
  • Frequently worked with the finance team to balance customer accounts on Pronto, clearing pending
    transactions from refunds and exchanges to ensure accurate account management.
  • Supported the visual merchandising team in the Collins store, including updating signages, changing
    mannequins, refreshing and replenishing stock levels.
  • Monitored and analysed stock variances daily, weekly, monthly, and annually across warehouses and
    4-6 stores nationwide. (Chadstone, Collins, Crown, Sydney Men's, Sydney Fem & Melbourne Warehouse)
    Actioned hundreds of sales entries to process stock transfers from the photo studio and warehouse,
    managed daily and weekly replenishment for all stores and prepared for upcoming warehouse sales.
  • Inspected faulty merchandise and managed supplier returns, coordinating administrative and
    logistical processes.
  • Reported, and coordinated large-scale online, click & collect, and VIP orders for (Melbourne, Sydney, and Warehouse) stores during high peak sale periods, including mid-year, end-of-season, and holiday
    sales.
  • Generated urgent domestic and international labels and booked couriers using DHL Express, Auspost eParcel Send, Startrack, and StarshipIt 1000+ times.
  • Utilised customer service software (Salesforce & iSams) to accurately enter customer data, process
    orders, and update records.
  • Prepared incoming paid products on buying sheets (made-to-measure items) in advance of warehouse
    and store arrival, as well as managed in-store administration upon receipt.
  • Monitored daily orders, tracked order status, followed up with stores on fulfilment and stock-on-hand
    inquiries and submitted weekly reports.
  • Investigated various payment merchants to resolve issues related to payment claims for initiated and voided orders.
  • Assisted with returns and exchanges to restore customer confidence and developed effective solutions for challenging customer cases related to stock and payment methods.
  • Assisted in e-commerce photoshoots by steaming and preparing branded stock, in addition to file
    management.
  • Uploaded products with relevant e-commerce details and images to new arrivals, brand categories, and sale tabs. (Across multiple product categories: women's, men's, accessories, footwear, and homeware products.)
  • Merchandised, upsold, and removed e-commerce products to provide the most accurate representation on the iSams product tab and the company website.

Category Buyer Assistant (Regatta & Yarra Trail)

Myer Support Office (Docklands)
Docklands, Victoria
12.2020 - 01.2021
  • Managed Women's wear product range and maintenance, including but not limited to Buyer Master Workbook updates, sample management, and range book development and maintenance.
  • Responsible and accountable for ensuring products are registered, priced, advertised properly registered and maintained correctly in a timely-manner.
  • Supported system and administration-related functions.
  • Engaged with relevant business stakeholders to coordinate the flow of products and information from suppliers to support office, stores and customers.
  • Prepared stock for E-commerce photoshoots.

Online Fulfilment Assistant

Myer Melbourne (Bourke Street)
Bourke Street, Victoria
09.2019 - 12.2020
  • Performed administrative duties to update and maintain stock adjustment quantities.
  • Utilised technological devices to scan merchandise for scan counts, picking, moving, and manifesting of 1000s+ of quantities.
  • Assigned merchandise to alphabetized fixtures for the click and collect department and the dock.
  • Accurately picking & packing all allocated online orders in a timely manner to be highly presentable (product quality checks) to Myer standards.
  • Created signage to notify team members of changes to stock availability, location and procedures.
  • Correct and safe use of Hydraulic Hand Pallet Truck.
  • Assisted on floor of concession brands, with customer service and gift-wrapping during holiday period. (Jo Malone Bourke Street Counter)

Retail Assistant

Bonds (Highpoint Store)
Maribyrnong, Victoria
09.2017 - 12.2019
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Stocked merchandise, clearly labelled items and arranged according to size or colour.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Retail Assistant

Bonds (Myer Concession Highpoint)
Maribyrnong, Victoria
09.2017 - 02.2019
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Increased sales and customer satisfaction through personalised servicing.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Effectively located merchandise across various stores to address customer needs.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Logged reports, expenses, receipts, and sales in company database.

Education

Bachelor - Fashion (Merchandising Management) Distinction

RMIT University
Brunswick West, Victoria
12-2018

Associate Degree Fashion & Textile Merchandising

RMIT University
Brunswick West, Victoria
12-2017

Certificate I.V of Fashion & Textile Merchandising

RMIT University
Brunswick West, Victoria
12-2015

Victorian Certificate of Education - VCE

Marian College
10-2012

Skills

  • Managing purchase orders and shipments
  • Receiving procedures
  • Stock replenishment
  • Warehouse Operations
  • Demand forecasting
  • Audit processes
  • Promotions
  • Vendor Management
  • Loss Prevention

Links

https://www.linkedin.com/in/elly-mai/

References

References available upon request.

Certification

  • High Risk Work (Work Safe)
  • Forklift License (Work Safe)

Software

Pronto

Salesforce

Languages

English
Native language
Vietnamese
Upper Intermediate (B2)
B2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureWork-life balance

Timeline

Warehouse Assistant (E-Commerce)

Harrolds
05.2021 - 10.2024

Category Buyer Assistant (Regatta & Yarra Trail)

Myer Support Office (Docklands)
12.2020 - 01.2021

Online Fulfilment Assistant

Myer Melbourne (Bourke Street)
09.2019 - 12.2020

Retail Assistant

Bonds (Highpoint Store)
09.2017 - 12.2019

Retail Assistant

Bonds (Myer Concession Highpoint)
09.2017 - 02.2019

Bachelor - Fashion (Merchandising Management) Distinction

RMIT University

Associate Degree Fashion & Textile Merchandising

RMIT University

Certificate I.V of Fashion & Textile Merchandising

RMIT University

Victorian Certificate of Education - VCE

Marian College

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