Elly Monaghan
Sydney,NSW
Summary
Outgoing student seeking flexible part-time employment with weekend and evening shift options. Extremely empathic, is able to abide by professional ethics, caring natured and willing to support others in need, whilst supporting, encouraging and allowing the individuals to keep their independence and dignity for them to thrive. My learning style is visual learning where I thrive the best, highly motivated and eager to tackle new challenges. Possesses a strong professional work ethic abiding by all codes of conduct and professional laws. I possess adaptability, flexibility and exceptional interpersonal skills. I am able to work independently as well as within a team environment. I have had personal experience with supporting and caring for family members who have gone through the later part of palliative care within my family home who have experienced cancer as well as an understanding of dementia. Able to demonstrate proficiency in working independently and rapidly acquiring new abilities. Enjoy challenging myself and
Compassionate Disability Support Worker known for high productivity and efficient task completion. Skilled in developing personalized support plans, implementing effective communication strategies, and managing time effectively to meet individual needs. Excel in empathy, active listening, and problem-solving to enhance the quality of life for those supported.
Overview
3
3
years of professional experience
Work History
Disability Support Worker
Wattle Blue
Gordon , Act
02.2025 - Current
- I am able to demonstrate clear verbal communication with managers, clients and their families via phone, face-to-face and through email exchanges.
- When working with my clients who vary in age and support required, I am able to complete a goal plan, complete comprehensive case notes after each shift and support the clients and the individual to reach their short and long term goals.
- Whilst sometimes having to be creative in my support, I support the clients in a range of activities to build independence, support with daily life skills and promote adaptable goals that are small and achievable working with the client on what they are looking for within their outcomes.
- I will assist clients of all ages in cooking, feeding, bathing/showering, dressing and changing nappies or pull-ups.
- Some of the disabilities include, but are not limited to, ADHD, Autism (all levels including non-verbal), mental health disorders (Borderline Personality Disorder, Anxiety, Depression and Social Anxiety), Down syndrome as well as Epilepsy.
- Assisted clients with daily living activities and personal care routines.
- Developed and maintained supportive relationships with clients and their families.
- Facilitated recreational activities to promote social engagement among clients.
- Monitored client progress and reported changes to the care team.
- Ensured a safe and clean environment for all clients at the facility.
- Provided emotional support and encouragement to enhance client well-being.
- Documented client interactions and maintained accurate records of services provided.
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Encouraged independence by teaching skills needed for everyday life.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Maintained records of services provided, client progress, and goals achieved.
- Administered medication according to doctor's orders and monitored side effects.
- Developed strategies to help individuals cope with their disability.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Collaborated with other professionals to develop treatment plans for clients.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Administered medication to patients according to strict schedules.
- Guided clients in development of skills and strategies for dealing with individual problems.
Waitress
Little Istanbul
Gordon , Act
01.2023 - 01.2025
- Preparation for the restaurant to open for the day and help with preparation of food.
- Turning on the coffee machine.
- Check for the bookings online and set the restaurant up for the day.
- I would take food orders online and via phone, along with taking payments.
- I was responsible for handling billing in the restaurant.
- Other tasks included, but were not limited to, cleaning the restaurant, setting up for the next day, attending team meetings and making sure that the environment was sanitary.
- In the hospitality industry I learnt professionalism, clear communication skills and to be able to resolve issues that occurred with respect to the customer and with positive resolution outcomes.
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Assisted in training new staff on restaurant procedures and menu details.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Handled cash transactions and managed the point-of-sale system effectively.
- Resolved customer inquiries and complaints with professionalism and care.
- Prepared tables for service, ensuring proper settings for guest satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Communicated daily specials to customers.
- Provided accurate change for cash transactions using a cash register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Education
Registered nurse -
Western Sydney University
03.2026 - 01.2026
Certificate III - Individual Support (Ageing and Disability)
Australian College of Community Services and Care
01.2026 - 01.2026
Completion -
Erindale College
Completion -
Lanyon High School
Skills
- Individual support planning and goal setting
- Interpersonal skills
- Non-judgemental
- Independent working
- Working within a team environment
- Empathetic
- Patient
- Reliability
- Flexibility and adaptability
- Strong work and professional ethics
- Case noting and goal planning
- Relatable
- Creative
- Support personal care and daily tasks
- Good communication skills
- Conflict resolution skills
- Collaboration within teams and organisation
- Professional relationship building
- Food handling skills
- Able to complete administration and follow directions
- Computer skills and data programs
- Client support
- Case documentation
- Communication skills
- Goal planning
- Personal care
- Recreational activities
- Medication administration
- Relationship building
- Team collaboration
- Vocational support
- Empathy and patience
- Hygiene assistance
- Medication organization
- Daily living requirements
- Family communication
- Risk assessments
- Disability services
- Computer skills
- Housekeeping and meal preparation
- Positive reinforcement
- Toileting assistance
- Cultural awareness
- Grooming support
- English fluency
- Personal growth support
- Safety management
- Independent living support
- Conflict resolution
- Transportation assistance
- Incident reports
- Household chores
- Multicultural sensitivity
- Disability awareness
- Medication schedules
- Appointment organization
- First aid and CPR
- Verbal and written communication
- Palliative care
- Home healthcare services
- Physical assistance
- Time management
- Problem-solving
- Client confidentiality
- Social skills development
- Respite care
- Adaptability and flexibility
- Emotional support & companionship
- Health and safety
- Boundary setting
- Family liaison
Availability
Weekdays 6am - 5pm
Weekends flexible
References
- Jasmine Sun, Wattle Blue Manager, jasmine@wattleblue.com, 046 8441 593
- Monza, Little Istanbul Manager, monza-mazaydeh@hotmail.com, 0404 849 442
Educational Achievements
- Repeat Achievement awards
- First Aid Certificate (provide first aid, provide basic emergency life support, provide cardiopulmonary resuscitation)
- First Aid Epilepsy essentials training
- Training in assisting with medication
- RSA
- Adept in hospitality
- White Card and Asbestos Card
Languages
English
Proficient (C2)
C2
Accomplishments
- Repeat Achievement awards
- First Aid Certificate ( provide first aid, provide basic emergency life support, provide cardiopulmonary resuscitation)
- First Aid Epilepsy essentials training
- Training in assisting with medication
- RSA
- Adept in hospitality
- White Card and Asbestos Card
Timeline
Registered nurse -
Western Sydney University
03.2026 - 01.2026
Certificate III - Individual Support (Ageing and Disability)
Australian College of Community Services and Care
01.2026 - 01.2026
Disability Support Worker
Wattle Blue
02.2025 - Current
Waitress
Little Istanbul
01.2023 - 01.2025
Completion -
Erindale College
Completion -
Lanyon High School