Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elly Nguyen

Sydney,NSW

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Knowledgeable and dedicated customer service professional with extensive experience in the beauty industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Shop Manager

CL&T PTY LTD
02.2022 - Current
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.

Customer Service (Receptionist, Cashier)

Pearl Nail & Spa
01.2018 - 12.2021
  • Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
  • Increased overall efficiency by identifying areas for improvement and implementing effective solutions.
  • Coordinated bookings, equipment setup, and catering requirements.
  • Facilitated smooth operations with timely ordering of supplies and inventory management.

Commercial Finance Consultant

WSS - Wall Street Joint Stock Exchange Company
  • Negotiated favorable terms for clients'' financing agreements, ensuring optimal outcomes for both parties involved.
  • Implemented risk management practices to minimize potential losses while maximizing profitability.
  • Leveraged extensive knowledge of commercial finance products, services, and regulations to provide comprehensive counsel to clients.
  • Developed and maintained strong relationships with clients, fostering trust and long-term partnerships.

Education

Bachelor of Marketing - Finance, Marketing, Banking

Academy of Finance
Vietnam

Certificate III - Business Administration

TAFE NSW
Ultimo, NSW
11.2021

Skills

  • Revenue Growth
  • Marketing Promotion
  • Customer Service
  • Employee Management
  • Health and safety
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure

Languages

Vietnamese
Native or Bilingual

Timeline

Shop Manager

CL&T PTY LTD
02.2022 - Current

Customer Service (Receptionist, Cashier)

Pearl Nail & Spa
01.2018 - 12.2021

Commercial Finance Consultant

WSS - Wall Street Joint Stock Exchange Company

Bachelor of Marketing - Finance, Marketing, Banking

Academy of Finance

Certificate III - Business Administration

TAFE NSW
Elly Nguyen